Samsung Kies connects your mobile phone to your PC, making it easier for you to synchronize data between devices and find new apps
USB port does not detect cell phone
I have a Samsung Infuse SGH - I997 cell phone. I have downloaded the software from Samsung with drivers and have installed it on my laptop running Windows 7 SP1. When I connect the phone to the USB port it charges but Windows does not detect the phone to install the device driver. I have tried other USB devices and the ports work for each on I tried except for the cell phone. Is there something I can do so I can download pictures from my cell phone onto my laptop?
Windows for home | Previous Windows versions | Devices and drivers
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71 answers
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Anonymous
2017-04-13T16:40:44+00:00 -
Anonymous
2017-04-13T06:34:25+00:00 nice job. what is kies?
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Anonymous
2016-09-28T17:09:42+00:00 This drove me nuts too. I read everything and tried all suggestions in this group. When the phone (Android Galaxy 6edge+) was connected to the computer (Toshiba) via USB, the phone status (swipe down, or on the locked screen) had a "USB Charging" status on the home screen. Tap that. Change "The USB for" to "File Transfer", "Photo Transfer", "Software Installation", or MIDI as needed.
That's what worked for me.
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Anonymous
2016-08-03T21:40:38+00:00 Seems that this might need charging port repair. Here's UK based company that does charging port repairs on Samsung mobile phones.
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Anonymous
2013-04-27T16:00:45+00:00 Is the phone fully charged? Unplug any peripherals connected to the system. (Enable touchpad)
Microphone, webcam, etc.....
Turn the phone off
Plug the phone in
Turn the phone on
Does Windows Detect
Device Manager > View > Show Hidden Devices
If Other Devices shows
Right click and select Install Driver
Browse to the folder the drivers are in
Video: Installing USB drivers for Samsung Moment on Windows 7
USB device not detected by Windows
Perform the following steps to troubleshoot the USB port when the computer does not detect a USB device:
- Check Device Manager to see if the device displays under the USB section or the Other Devices section. To do this, follow the procedures below:
- Click Start
, right-click
Computer , and select Properties . - Click Device Manager .
- Click the (+ ) plus sign next to the Universal Serial Bus controllers and next to Other Device section.
- Click Start
Check for the USB device under the Universal Serial Bus controllers or under the Other Devices section. 4. If the device is found under Universal Serial Bus controllers or Other Devices , click the reference name for the "unknown" device, and then click Uninstall
icon to remove the device.
5. Close Device Manager and restart the computer.
6. If the USB device that is having problems came with software and it was not previously installed, install the software now following the manufacturer provided instructions.
7. Reconnect the USB device that was having problems and test it to see if it works.The device should now work properly. Continue if the device name cannot be found in Device Manager . 2. If the USB device is missing, double-click the USB Root Hub , click the Power tab, and then click Power Properties (if it is shown). The available ports and power usage is shown. If the displayed power is over 500mA, remove the devices and use a powered HUB. To check the properties of a HUB, double-click HUB and the HUB information window opens. 3. Remove high-speed USB cables that are over three meters and use high-speed cables that are less than three meters.
Only use high-speed cables less than three meters with high-speed USB devices (Multifunction devices, scanners, and cameras). 4. If the USB device is connected to a USB port on a keyboard, unplug it and plug it into a USB port on the PC or into a powered HUB. 5. There may be an issue with the USB port. Try plugging into a different USB port. If the USB device displays in Device Manager after plugging the cable into a different port, then uninstall and reinstall the USB device software driver. 6. Consult the manufacturer of the device for support if the device still fails to display.
- Check Device Manager to see if the device displays under the USB section or the Other Devices section. To do this, follow the procedures below: