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I have a Samsung Infuse SGH - I997 cell phone. I have downloaded the software from Samsung with drivers and have installed it on my laptop running Windows 7 SP1. When I connect the phone to the USB port it charges but Windows does not detect the phone to install the device driver. I have tried other USB devices and the ports work for each on I tried except for the cell phone. Is there something I can do so I can download pictures from my cell phone onto my laptop?
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Reboot your laptop and begin tapping F8 key
Select Safe Mode with Networking
Retry connecting phone
Perform clean boot if the above fails
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
http://support.microsoft.com/kb/929135
Under More Information in the document, it tells you how to troubleshoot to determine what's causing the problem. You'll also find the directions to return the system to Normal Boot.
This does not work. I open Kies Mini, connect my cell phone and select firmware update. Nothing happens. The computer does not detect the cell phone. Therefore, I cannot update the firmware.
But, the laptop will not, correct?
Have you tried opening Device Manager
Then plug the cellphone into the laptop
A ? should appear in Device Manager
Right click on it and install the driver
If you know the location where the driver is stored, select the location of the hard drive where the driver file is stored to begin the installation
Reboot when finished
Try turning Bluetooth on make device discoverable. Scan for devices.
