Blue Screen

Anonymous
2012-12-23T11:31:41+00:00

how can i fix blue screen? can reading a dmp file help fix blue screen?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-12-23T19:26:21+00:00

The minidump file showed a DRIVER_POWER_STATE_FAILURE (9f) (Parameter 1 = 0x4) stop error that appears to be caused by the NETwew00.sys:

BUCKET_ID:  0x9F_4_NETwew00_IMAGE_pci.sys

The NETwew00.sys, which is dated Oct 10, 2012, is the Intel wireless driver.

As the driver appears to be a recent version the problem may be elsewhere.

As networking drivers, such as the ndis.sys and tcpip.sys, were also involved in the error the problematic driver may be a third party filter driver involved in networking such as a third party firewall driver.

What I would suggest is to uninstall Kaspersky and see if the error resolves.

Afterwards you could reinstall Kaspersky using the latest version or go with other security software such as Windows built-in antivirus and firewall.

Also, you could try the following utililty to check for updates for Intel drivers:

http://www.intel.com/p/en_US/support/detect

Also, there appears to be a leftover Symantec driver, the ccSetx64.sys, here:

Image path: \SystemRoot\system32\drivers\NARAx64\0401000.00B*ccSetx64.sys    Image name: ccSetx64.sys    Timestamp:        Fri May 25 15:34:57 2012 (4FBFDEE1)*

Have you or have you previously had a Symantec software installed?

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  1. Anonymous
    2012-12-24T08:42:10+00:00

    yeah sure.....thanks a lot...

    i think there really is a problem in my network adapter...randomly, it can't connect to the access point...my other laptop has no such problem...however, my other laptop may also experience disconnection but when i troubleshoot the connection, it says that there's a problem in default gateway and then it's solved...in my laptop now, the problem in gateway is not fixed..

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  2. Anonymous
    2012-12-24T04:43:08+00:00

    You're welcome.

    If you get any more blue screens errors please provide the resulting minidump file(s).

    Can you try out the wireless?

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  3. Anonymous
    2012-12-24T04:17:31+00:00

    i have uninstalled the kaspersky..hehe..

    i connected my laptop to a wired connection..so i won't be able to tell if the problem with the wireless adapter is still there...thanks a lot..

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  4. Anonymous
    2012-12-24T03:50:53+00:00

    then what about my network adapter?it still has its problem..

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