Blue Screen

Anonymous
2012-12-23T11:31:41+00:00

how can i fix blue screen? can reading a dmp file help fix blue screen?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-12-23T19:26:21+00:00

The minidump file showed a DRIVER_POWER_STATE_FAILURE (9f) (Parameter 1 = 0x4) stop error that appears to be caused by the NETwew00.sys:

BUCKET_ID:  0x9F_4_NETwew00_IMAGE_pci.sys

The NETwew00.sys, which is dated Oct 10, 2012, is the Intel wireless driver.

As the driver appears to be a recent version the problem may be elsewhere.

As networking drivers, such as the ndis.sys and tcpip.sys, were also involved in the error the problematic driver may be a third party filter driver involved in networking such as a third party firewall driver.

What I would suggest is to uninstall Kaspersky and see if the error resolves.

Afterwards you could reinstall Kaspersky using the latest version or go with other security software such as Windows built-in antivirus and firewall.

Also, you could try the following utililty to check for updates for Intel drivers:

http://www.intel.com/p/en_US/support/detect

Also, there appears to be a leftover Symantec driver, the ccSetx64.sys, here:

Image path: \SystemRoot\system32\drivers\NARAx64\0401000.00B*ccSetx64.sys    Image name: ccSetx64.sys    Timestamp:        Fri May 25 15:34:57 2012 (4FBFDEE1)*

Have you or have you previously had a Symantec software installed?

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  1. Anonymous
    2012-12-26T04:58:09+00:00

    i'll try that...thanks...i also plan to go to samsung service center...what do you say?  

    :)..

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  2. Anonymous
    2012-12-25T12:18:28+00:00

    The latest minidump files show the same error as before.

    This would absolve Kaspersky and tends to indicate a driver issue with the wireless.

    What I would suggest is to download the latest driver (driver only) for the wireless from Intel:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21999&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Software%20Applications

    Then uninstall the wireless driver using "Uninstall a program".

    Then install the driver downloaded from Intel.

    As a last resort, if the blue screen error persists or if any connection problems coming out of sleep try the following:

    In the Device Manager double-click the wireless adapter > Power Management > un-check "Allow the computer to turn off this device to save power" > OK

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  3. Anonymous
    2012-12-25T11:18:59+00:00

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  4. Anonymous
    2012-12-24T11:28:59+00:00

    huhu...another blue screen...i really need your help..what should i do?

    https://skydrive.live.com/#cid=28BBF2C4C97E1A1F&id=28BBF2C4C97E1A1F%21143

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