After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2014-02-21T06:19:05+00:00

    I uninstalled Windows update KB2670838 and all working fine now [after months of trying everything!!!] Now NO BSoD crashes!  Hope this works for you too. ♥

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  2. Anonymous
    2014-03-11T18:43:25+00:00

    Hello all you clever people

    Can anyone please make a how to uninstall the KB, when you keep getting BSOD on startup ?

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  3. Anonymous
    2014-03-11T22:18:33+00:00

    Which KB for what Windows version? Is IE10 or IE11 installed?

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  4. Anonymous
    2014-03-11T23:36:02+00:00

    I went to start button > Control Panel > Uninstall program.  THEN on upper left of screen there should be 'View Installed Updates'.  Click on that.  Then on the 'list' of updates, scroll down until you find  KB2670838. r/click to uninstall.

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