After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-12-21T17:53:02+00:00

    OPTION A: http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7 [1]

    OPTION B: Update your graphics driver(s) per the Incompatibility issues on certain computers that have hybrid video cards section on this page: http://support.microsoft.com/kb/2670838/

    OPTION C: See http://support.microsoft.com/kb/2834140/

    ===============================================================

    [1] If KB2670838 was "drive-by" installed when you installed IE11, chances are KB2670838 won't be listed in Installed Updates so you'll have to uninstall Windows Internet Explorer 11.

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  2. Anonymous
    2014-01-08T13:23:53+00:00

    KB2670838, after this update, some HP and Dell notebooks are having Bluescreen

    and black bar on Internet Explorer on right of its window. When they click that black

    bar BSOD pops and shuts down computer.

     

    How to FIX:

     

    Open Control Panel > Programs > Uninstall Programs > View Installed Updates > Find

    and uninstall KB2670838 > Restart computer > Open Windows Update > Check for Updates > Under optional downloads find KB2670838 right click and HIDE it.

     

    That's it until Microsoft releases a permanent fix.

    Note: This update is having interference with onboardly manufactured AMD Graphics of mentioned notebook models.

    Hi,

    I have to face this problem before three months, So i am very tired  this problem solution, i hope very soon bring this solution Microsoft

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  3. Anonymous
    2014-01-08T17:04:42+00:00

    Microsfot is not going to autofix this for you.  You will need to call Microsoft support, indicate you are having issues with KB2670838 and demand a free support incident.

    I'm sorry to be brutal, but that's the reality.

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  4. Anonymous
    2014-01-14T17:58:24+00:00

    ... demand a free support incident.

    What do you expect Support to say, Susan? If the manufacturer produces no driver for the display adapter installed that can work with this update, then the only solution that I can see is to get a different adapter.

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