After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-06-18T17:56:47+00:00

    I am having exactly the same problem.  When will MS bring out an improved update?

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  2. Anonymous
    2013-06-18T19:55:45+00:00

    REPOSTING...

    At some point in the near future (one assumes), Microsoft should begin offering home users (only!) no-charge support for IE10 install and uninstall issues.

    For now, however, you're on your own - so your best bet is to hide IE10 (and KB2670838 IMHO) & stick with IE9 for the time being.

    ==========================================================

    Microsoft Shame On You!

    http://msmvps.com/blogs/bradley/archive/2013/04/14/microsoft-shame-on-you.aspx

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  3. Anonymous
    2013-07-12T01:34:28+00:00

    I nuked this update last night and haven't had a Windows Explorer crash since. Still kind of holding my breath to see if it lasts.

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  4. Anonymous
    2013-07-26T11:54:00+00:00

    KB2670838, after this update, some HP and Dell notebooks are having Bluescreen

    and black bar on Internet Explorer on right of its window. When they click that black

    bar BSOD pops and shuts down computer.

     

    How to FIX:

     

    Open Control Panel > Programs > Uninstall Programs > View Installed Updates > Find

    and uninstall KB2670838 > Restart computer > Open Windows Update > Check for Updates > Under optional downloads find KB2670838 right click and HIDE it.

     

    That's it until Microsoft releases a permanent fix.

    Note: This update is having interference with onboardly manufactured AMD Graphics of mentioned notebook models.

    After uninstalling KB2670838 on my HP laptop, Youtube is finally playing both audio & video (it was only audio before). I hope the blue screen will not appear ever again. THANK YOU SO MUCH for the solution!

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