After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-03-25T22:52:35+00:00

    REPOSTING...

    @aej3 & anyone else with a similar problem: To avoid confusion & duplication of effort, please begin your own, new thread in the appropriate forum. State your current IE version and full Windows version (i.e., Win7 32-bit SP1 or Win7 64-bit SP1) in your first post. Thank you.

    See...

        • HOW TO begin your own, new thread about your computer & your problem

    http://answers.microsoft.com/en-us/Page/faq#faqGettingAnswers5

        • Suggestions for asking a question in help forums

    http://support.microsoft.com/kb/555375

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  2. Anonymous
    2013-03-29T05:28:42+00:00

    My Intel Gigabyte GA-EX58-UD5 motherboard and Nvidia GTS-450 video card

    Pentium i7, win7 64 bit system.

    The resource monitor shows a blank frame.

    There is no onboard video, and is not a laptop.

    I don't know right away my Intel chipset numbers or drivers, but everything should be up to date, including the vid card driver.

    so away with IE10 for now.

    Soooooooooooooo FIX IT !!!!!!

    I just unistalled that update and it brings back IE8 and the resource monitor worked right away.

    Is there a new version of direct X ? and the vid card works for directX 11

    back to uninstall and get back to IE8. IE9 sucks it is too jerky with things

    Now IE10 worked very good and was fast, but oh well, FIX IT !!!

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  3. Anonymous
    2013-03-29T06:30:23+00:00

    To avoid confusion & duplication of effort, please post any/all further follow-up in replies to your own, new thread => http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/resource-monitor-blank-frame-kb2670838-win7-64-sp1/2ba79ea7-989d-4eef-bc5f-a6bb94b17624

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  4. Anonymous
    2013-05-14T17:00:37+00:00

    This issue is also present in desktop amd cards with hybrid graphics. Removed KB26700838 and system stable once more.

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