After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-03-02T21:08:09+00:00

    Noel is gathering info over in the Win7 forums for folks hitting this issue.  See: 

    http://www.sevenforums.com/windows-updates-activation/280459-i-finally-ran-into-problem-platform-update-kb2670838-ie10.html#post2310698

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  2. Anonymous
    2013-03-02T21:39:19+00:00

     ...would you like to tell those who uninstall KB2670838 how to stop Automatic Updates from installing it again?

    Robear,

    I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically. In general, if folks have issues with previously downloaded updates getting automatically re-installed, a workaround is to momentarily stop the Windows Update service, delete or move the downloaded files from the local cache, and then re-start the service. I must stress that I cannot claim this as a supported method, but the method is documented in several posts on answers.microsoft.com already.

    Dan Charlton

    IHV Readiness PM

    Windows PC Ecosystem Engineering

    Microsoft Corporation

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  3. Anonymous
    2013-03-02T23:02:37+00:00

    It installed by itself. And after I did a restore, it showed up again the next day and installed again. I turned off the auto install and after talking with MS tech, The update showed up again but this time I hid the update.

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  4. Anonymous
    2013-03-02T23:12:11+00:00

    It installed by itself. And after I did a restore, it showed up again the next day and installed again. I turned off the auto install and after talking with MS tech, The update showed up again but this time I hid the update.

    Attaboy!

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