After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-03-01T22:06:00+00:00

    He's got a Microsoft logo on his profile is his source.  Funky profile name though ;-)

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  2. Anonymous
    2013-03-01T22:18:57+00:00

    KB2670838: Microsoft is aware of an issue some customers are experiencing when installing KB2670838 on certain laptop systems with hybrid graphics.  We are looking into the situation and are considering blocking the update for systems that could be affected.  Customers who are experiencing issues on systems that already have installed the update should consider uninstalling KB2670838.

    It is not just happening on computers with hybrid graphics. And not just on laptops it is happening on desktops also

    You should just pull this update, look at all the post topics in here pertaining to this update. Test it figure out what is wrong before it is reissued

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  3. Anonymous
    2013-03-02T00:02:37+00:00

    He's got a Microsoft logo on his profile is his source.  Funky profile name though ;-)

    Smells fishy to me.

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  4. Anonymous
    2013-03-02T00:15:03+00:00

    I've seen him (her?) post before.

    Btw we should introduce ourselves.  I'm Susan Bradley, and the gentlemen who is questioning your sources is Robear (PaBear) Dyer.  Nice to meet you Mr. Wuzzle(2)

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