After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2014-03-12T16:11:09+00:00

    Yes I get BSOD in safe mode

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  2. Anonymous
    2014-03-12T01:23:18+00:00

    Ie11, windows 7 home prem

    KB2670838 is "drive-by" installed when you install IE11 (or IE10). KB2670838 is "drive-by" uninstalled when you uninstall IE11 or IE10.

    See...

    • HOW TO uninstall IE11 for Win7

    http://www.wikihow.com/Uninstall-Internet-Explorer-11-for-Windows-7

    Does the behavior persist if you uninstall Windows Internet Explorer 11, reboot twice and then do NOT install it again?

    Note: Uninstalling IE11 will automatically restore the previous version (i.e., IE10, IE9 or IE8).

    Note: To stop Automatic Updates from installing IE11 (or IE10) again, you will need to hide it. See...

    • HOW TO Hide an Update...

    http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html

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  3. Anonymous
    2014-03-12T00:42:20+00:00

    How do I get past BSOD ?

    Uninstalling a patch is simple.

    Do you get the BSOD if you boot into "Safe Mode"?

    JoeM

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  4. Anonymous
    2014-03-11T23:51:12+00:00

    How do I get past BSOD ?

    Uninstalling a patch is simple.

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