After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2014-05-13T03:35:42+00:00

    Happy it has worked for you.  Cheers

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  2. Anonymous
    2014-05-12T20:26:37+00:00

    Thank you very much for this 'how to' fix. My son's computer started BSOD today after a complete nuke and reinstall with recovery disk. I would never have found this if not for this thread :-)

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  3. Anonymous
    2014-03-12T19:54:34+00:00

    I Think I have to reinstall, but the pc is a HP with a preinstalled Windows 7 home premium OA.

    See the Reinstalling Windows section on this page: http://windows.microsoft.com/en-us/windows/installing-reinstalling-windows

    If you need additional assistance with the clean install, you can begin your own, new thread in this forum: http://answers.microsoft.com/en-us/windows/forum/windows_7-system

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  4. Anonymous
    2014-03-12T16:27:20+00:00

    I Think I have to reinstall, but the pc is a HP with a preinstalled Windows 7 home premium OA.

    I Would like to reinstall the os but where can I find the version of the DVD for download

    I can recreate the PC back to the original state, thereby loosing the dual boot windows 8 installation.

    Thats why I would like to reinstall.

    /mads

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