After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-02-28T04:48:19+00:00

    PMFJI, but I have a very similar situation on an 8GB HP dv6 with Win7 Home Premium 64 (current).

    After KB2670838 installed automatically last night, I got 4 BSOD's (code 50) today while MSIE 9 was running. I uninstalled the hotfix earlier this evening and it has been stable so far. All crashes were shown at ntoskrnl.exe+75c40. BlueScreenView shows ntoskrnl.exe+f2673 as an address in the stack for all 4 BSODs. The last BSOD also shows iaStor.sys+29b07 in the stack. The first 3 only show ntoskrnl.exe (version 6.1.7601.18044, 1/4/2013). iaStor is 1/12/2011 with no version.

    Maybe this info will help both of us.

    Thanks,

    Joe

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  2. Anonymous
    2013-02-28T04:39:47+00:00

    Would someone in this thread be willing to work with me to have a support case set up so we can get to the root cause?  Hiding it isn't a good answer.

    If you are email me at susan-at-msmvps.com (change the -at- to @)

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  3. Anonymous
    2013-02-28T04:36:25+00:00

    i had the same issue... BSOD when i use IE9, after installing the Update "Platform Update for Windows 7 x64-Edition (KB2670838)"... I'm running Windows 7 Ultimate on Dell Inspiron with i5 / 8GB RAM

    The bluescreenview shows this:

    022813-66097-01.dmp 

    2/28/2013 1:15:32AM 

    PAGE_FAULT_IN_NONPAGED_AREA 

    0x00000050 

    fffff880`fb2b67e0 

    00000000`00000000 

    fffff880`082e5c75 

    00000000`00000005 

    ntoskrnl.exe 

    ntoskrnl.exe+75c40 

    NT Kernel & System 

    Microsoft® Windows® Operating System 

    Microsoft Corporation 

    6.1.7601.18044 (win7sp1_gdr.130104-1431) 

    x64 ntoskrnl.exe+75c40     

    C:\Windows\Minidump\022813-66097-01.dmp 

    4 

    15 

    7601 

    262,144 

    i've then uninstalled the Update, and everything is working fine...

    Help...

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  4. Anonymous
    2013-02-28T04:21:26+00:00

    I've encountered the same problem. I will uninstall the update and set to manual updating.

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