After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-02-28T08:22:14+00:00

    When the problem started I hadn't any update. or new hardware installed on the laptop.  the update installed on 2/26 and that is when the problem started. I did a system restore and problem went away, The update installed again on 2/27 and the problems started again. This time I uninstalled through add/remove programs. The only hardware problem that was detected was the touchpad driver but I think this wasa result of the system crash. 

    Version=1

    EventType=APPCRASH

    EventTime=130064167876578052

    ReportType=2

    Consent=1

    UploadTime=130064167878778055

    ReportIdentifier=29d776a2-809f-11e2-bc2d-ac7289f5d6c3

    IntegratorReportIdentifier=29d776a1-809f-11e2-bc2d-ac7289f5d6c3

    Response.BucketId=59696907

    Response.BucketTable=4

    Response.Str=http:////oca.microsoft.com//resredir.aspx?SID=644&iBucketTable=4&iBucket=59696907&BucketHash=4425c1d65eefe7f8dfa1d746e603876c

    Sig[0].Name=Application Name

    Sig[0].Value=SynTPEnh.exe

    Sig[1].Name=Application Version

    Sig[1].Value=15.3.29.0

    Sig[2].Name=Application Timestamp

    Sig[2].Value=4e97a6f5

    Sig[3].Name=Fault Module Name

    Sig[3].Value=SynTPEnh.exe

    Sig[4].Name=Fault Module Version

    Sig[4].Value=15.3.29.0

    Sig[5].Name=Fault Module Timestamp

    Sig[5].Value=4e97a6f5

    Sig[6].Name=Exception Code

    Sig[6].Value=c0000005

    Sig[7].Name=Exception Offset

    Sig[7].Value=0000000000013088

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.1.7601.2.1.0.256.48

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=c2a1

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=c2a18fe38d30f5e287c00e46fa0709af

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=8149

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=814916552accba72d2cbc47cd7e7360f

    UI[2]=C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

    UI[3]=Synaptics TouchPad Enhancements has stopped working

    UI[4]=Windows can check online for a solution to the problem.

    UI[5]=Check online for a solution and close the program

    UI[6]=Check online for a solution later and close the program

    UI[7]=Close the program

    LoadedModule[0]=C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\Windows\system32\kernel32.dll

    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

    LoadedModule[4]=C:\Windows\system32\VERSION.dll

    LoadedModule[5]=C:\Windows\system32\msvcrt.dll

    LoadedModule[6]=C:\Windows\system32\WINMM.dll

    LoadedModule[7]=C:\Windows\system32\USER32.dll

    LoadedModule[8]=C:\Windows\system32\GDI32.dll

    LoadedModule[9]=C:\Windows\system32\LPK.dll

    LoadedModule[10]=C:\Windows\system32\USP10.dll

    LoadedModule[11]=C:\Windows\system32\PSAPI.DLL

    LoadedModule[12]=C:\Windows\system32\NETAPI32.dll

    LoadedModule[13]=C:\Windows\system32\netutils.dll

    LoadedModule[14]=C:\Windows\system32\srvcli.dll

    LoadedModule[15]=C:\Windows\system32\RPCRT4.dll

    LoadedModule[16]=C:\Windows\system32\wkscli.dll

    LoadedModule[17]=C:\Windows\system32\SAMCLI.DLL

    LoadedModule[18]=C:\Windows\system32\COMDLG32.dll

    LoadedModule[19]=C:\Windows\system32\SHLWAPI.dll

    LoadedModule[20]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll

    LoadedModule[21]=C:\Windows\system32\ADVAPI32.dll

    LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll

    LoadedModule[23]=C:\Windows\system32\SHELL32.dll

    LoadedModule[24]=C:\Windows\system32\ole32.dll

    LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll

    LoadedModule[26]=C:\Windows\system32\IMM32.DLL

    LoadedModule[27]=C:\Windows\system32\MSCTF.dll

    LoadedModule[28]=C:\Windows\system32\CRYPTBASE.dll

    LoadedModule[29]=C:\Windows\system32\uxtheme.dll

    LoadedModule[30]=C:\Windows\system32\CLBCatQ.DLL

    LoadedModule[31]=C:\Windows\system32\CRYPTSP.dll

    LoadedModule[32]=C:\Windows\system32\rsaenh.dll

    LoadedModule[33]=C:\Windows\system32\RpcRtRemote.dll

    LoadedModule[34]=C:\Windows\system32\SynCOM.dll

    LoadedModule[35]=C:\Windows\system32\dwmapi.dll

    LoadedModule[36]=C:\Windows\System32\MMDevApi.dll

    LoadedModule[37]=C:\Windows\System32\PROPSYS.dll

    LoadedModule[38]=C:\Windows\system32\SETUPAPI.dll

    LoadedModule[39]=C:\Windows\system32\CFGMGR32.dll

    LoadedModule[40]=C:\Windows\system32\DEVOBJ.dll

    LoadedModule[41]=C:\Windows\system32\apphelp.dll

    LoadedModule[42]=C:\Windows\system32\AUDIOSES.DLL

    LoadedModule[43]=C:\Windows\system32\SynTPAPI.dll

    LoadedModule[44]=C:\Windows\system32\WINSTA.dll

    LoadedModule[45]=C:\Windows\system32\SspiCli.dll

    LoadedModule[46]=C:\Windows\system32\SAMLIB.dll

    LoadedModule[47]=C:\Program Files\Synaptics\SynTP\SynTPRes.dll

    LoadedModule[48]=C:\Windows\system32\profapi.dll

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    FriendlyEventName=Stopped working

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  2. Anonymous
    2013-02-28T07:58:41+00:00

    Looks like your crash relates to your video drivers. They're crashing

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  3. Anonymous
    2013-02-28T07:56:04+00:00

    Hello,

    same problem here with last update MS Vin 7 Home Premium 64-bit SP1, blue screen at Internet Explorer launch. Please help. Thank you.

    A problem has been detected and Windows has been shut down to prevent damage

    to your computer.

    The problem seems to be caused by the following file: igdpmd64.sys

    PAGE_FAULT_IN_NONPAGED_AREA

    If this is the first time you've seen this stop error screen,

    restart your computer. If this screen appears again, follow

    these steps:

    Check to make sure any new hardware or software is properly installed.

    If this is a new installation, ask your hardware or software manufacturer

    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware

    or software. Disable BIOS memory options such as caching or shadowing.

    If you need to use safe mode to remove or disable components, restart

    your computer, press F8 to select Advanced Startup Options, and then

    select Safe Mode.

    Technical Information:

    *** STOP: 0x00000050 (0xfffff88131e53ea0, 0x0000000000000000, 0xfffff880065a1878,

    0x0000000000000005)

    *** igdpmd64.sys - Address 0xfffff8800649b43d base at 0xfffff88006447000 DateStamp

    0x4d41a3e1

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  4. Anonymous
    2013-02-28T07:55:22+00:00

    Same Problem here, shortly after installing the KB2670838 update the blue screen of death started when using IE9.

    I had no idea what might be causing it as I made no changes to the PC, after the third blue screen I checked recent automatic updates and after searching for it and finding this thread it all made sence since the update was the only change I did to my PC.

    I now uninstalled it, and now it only shows as an optional update so hopefully will not install automatically anymore.

    Now I just hope the uninstall solved the problem. Shame on you Microsoft for releasing a screwed up update, nearly gave me a heart attack the first time the blue screen came up, luckily it booted back to windows after that with no noticable issues.

    here is a screenshot

    http://i1307.photobucket.com/albums/s587/Will12hg/WP_002147_zps9f43e626.jpg

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