After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-03-01T11:11:54+00:00

    I went crazy trying to find out why I received the "PAGE_FAULT_IN_NONPAGED_AREA" and the "igdpmd64.sys" error. Eventually found that it was Internet Explorer 9 that was causing the problem. After TONS of lost time trying to find out why my machine kept on crashing, I observed that the Internet Explorer window had a black line between the right slide rule and the edge of that window that would trigger the shutdown if I slided the cursor into that black area inadvertedly. The ways I found to eliminate the problem was to restore Windows to just before the update was downloaded and ALSO by ticking OFF IE9 from the list of Windows applications. It is not funny the amount of time it took to find out a "sort of" a solution and the anguish as to the uncertainty of what could be happening to my machine. Microsoft please check you updates before publishing!! I activated "Google Chrome" for Internet browsing and it is working perfectly.

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  2. Anonymous
    2013-02-28T22:27:05+00:00

    For HP Laptops dv6 and dv7 which have the switchable discrete graphics I found that HP sp55092 will install AMD High-Definition Graphics Driver 8.882.2.3000 dated 9/30/2011. The sp55092 is dated 11/18/2011.  The proper driver installation can be verified in Device Manager under  Display Adapters.  After I installed this Service Package I reinstalled Platform Update KB 2670838 and went to the internet site that previously always caused the computer to crash.  It now works reliably and is stable.

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  3. Anonymous
    2013-02-28T22:00:34+00:00

    Same problem. BSOD after critical update. Stops when uninstalled.

    I have a Laptop :

    HP Pavilion g7, Radeon HD 6470M

    Intel HD graphics Family.

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  4. Anonymous
    2013-02-28T21:55:13+00:00

    Thankyou, MS called me and were very helpful. They suggest that being the update is causing an issue they will further investigate and have recommended hiding the update so it does not get installed again and can turn on auto update again!

    Again Thanks for your help!

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