After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-03-01T20:25:12+00:00

    KB2670838: Microsoft is aware of an issue some customers are experiencing when installing KB2670838 on certain laptop systems with hybrid graphics.  We are looking into the situation and are considering blocking the update for systems that could be affected.  Customers who are experiencing issues on systems that already have installed the update should consider uninstalling KB2670838.

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  2. Anonymous
    2013-03-01T19:28:39+00:00

    ..., I observed that the Internet Explorer window had a black line between the right slide rule and the edge of that window that would trigger the shutdown if I slided the cursor into that black area inadvertedly.... . 

    I had a similar symptom, however if I set the mouse pointer in that area, MSIE 9 acted as if I was in the scroll bar. I did not get an immediate shutdown. I was able to scroll. I did have 4 BSODs in 7 hours until I uninstalled the KB2670838 hotfix. After that no issues so far.

    Susan opened a MS call for me. A MS datacollector has called me and gathered a dump image and a bunch of other stuff to forward to their engineers. Not sure when I will hear back. Another poster in this thread updated his AMD graphic driver and said it solved his(?) problem. I may try that if I don't hear back soon.

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  3. Anonymous
    2013-03-01T14:36:14+00:00

    The same problem with my laptop. 

    Sony Vaio VPCCB36

    AMD HD6630M

    Try to uninstall this stupid update.

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  4. Anonymous
    2013-03-01T13:24:15+00:00

    I have same problem.

    My computer is hp g6-2021tx(video card:amd 7670+intel 4000),that use "windows update" to install KB2670838,and restart after.my notebook is too lag after login.

    Too soon,I try open firefox to surf internet.but is died.

    Used Power button to restart computer.

    Although can login ,that is lag to died and blue screen.

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