After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2015-01-16T22:49:50+00:00

    This has been going on for years now. Is Microsoft going to fix it?

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  2. Anonymous
    2014-10-25T21:12:09+00:00

    I am running on a hp pavilion it caused the boot file to not even bring up windows to allow me to uninstall, paid hp 30 bucks for back up restore CDs then they gave me a red screen of death, when I called hp about the factory reboot they asked me for 60 bucks!

     Asked to speak to asupervior gave me free support with their disks, I was told not to use the optional disk have been dealing with this for a week, I am watching the update for 2 hours to see if it crashes again, anyone else have to go this far?

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  3. Anonymous
    2014-08-22T17:54:48+00:00

    @MadsNN only => I wasn't replying to a post of yours. My last reply to you was on 12 March 2014 (second post from the top of this page).

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  4. Anonymous
    2014-08-22T07:45:09+00:00

    I had to do a new clean install, and lost a lot of data.

    Problem was I could not uninstall the faulty patch because of the bluescreen even in safe mode.

    All in all it was not only a patch fault, the harddrive has 5 bad sectors, and a combination of vital files bieng weitten to bad sectors, and faulty patch wiped out the system.

    There is nothing anyone could do to save this system.

    I could not do a repair because I had installed a service pack after the original install - windows would not accept anything other than the HP preload image.

    Harddisk is now changed, and a new install is in place - in the first week of march 2014.

    Sorry to take so long to reply.

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