After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-03-25T22:52:35+00:00

    REPOSTING...

    @aej3 & anyone else with a similar problem: To avoid confusion & duplication of effort, please begin your own, new thread in the appropriate forum. State your current IE version and full Windows version (i.e., Win7 32-bit SP1 or Win7 64-bit SP1) in your first post. Thank you.

    See...

        • HOW TO begin your own, new thread about your computer & your problem

    http://answers.microsoft.com/en-us/Page/faq#faqGettingAnswers5

        • Suggestions for asking a question in help forums

    http://support.microsoft.com/kb/555375

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  2. Anonymous
    2013-03-25T20:04:49+00:00

    Hello,

    I get an error message when I follow your instructions:

    Open Control Panel > Programs > Uninstall Programs > View Installed Updates > Findand uninstall KB2670838 > Restart computer > Open Windows Update > Check for Updates > Under optional downloads find KB2670838 right click and HIDE it.

    System restore is also not an option.

    Anything else I can do?

    aej3

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  3. Anonymous
    2013-03-21T13:45:57+00:00

    KB2670838: Microsoft is aware of an issue some customers are experiencing when installing KB2670838 on certain laptop systems with hybrid graphics.  We are looking into the situation and are considering blocking the update for systems that could be affected.  Customers who are experiencing issues on systems that already have installed the update should consider uninstalling KB2670838.

    It is not just happening on computers with hybrid graphics. And not just on laptops it is happening on desktops also

    You should just pull this update, look at all the post topics in here pertaining to this update. Test it figure out what is wrong before it is reissued

    For those with desktops with AMD graphics adapters, I can report this:

    The issue is caused by some kind of incompatibility of the platform update with the Transcoding and Media Foundation (and perhaps APP) parts of the latest Catalyst package.

    The solution, other than uninstalling the Platform Update KB2670838, is to uninstall the Catalyst package completely, and then reinstall it choosing the Custom option, and then uncheck all the install options that can be unchecked (obviously leaving the driver checked), or at least to uncheck Media Foundation and Transcoding. The driver itself is not the problem. Solution proven on my Windows 7 SP1 Enterprise with IE 10 installed, with APP unchecked too.

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  4. Anonymous
    2013-03-15T19:42:42+00:00

    I started getting BSOD's the day after installing the Platform Update.  I have a fairly new laptop and I had yet to get a BSOD of any kind.

    Unlike most of the other posts, however, I have an nVidia graphics card and the BSOD's occurred while playing video games (Skyrim in particular).  The BSOD's always point to nvkflt.sys as the most likely cause.  I "removed" the Platform Update (via system restore to the day before I applied it).

    I thought I was good to go but I am still getting BSOD's.  Now I am wondering if I have truly restored all the files involved in the Platform Update to previous versions.  Anyone know a way to confirm?

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