After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-06-18T17:56:47+00:00

    I am having exactly the same problem.  When will MS bring out an improved update?

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  2. Anonymous
    2013-06-04T23:17:02+00:00

    You're welcome & thanks for your feedback.

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  3. Anonymous
    2013-06-04T22:53:30+00:00

    OT @langware: YMMV but driver v12.104 was released on 23 April 2013 [1] so it might be compatible with KB2670838/IE10 => http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx#1 

     

    The above was found on this page: http://support.amd.com/us/gpudownload/Pages/index.aspx

    Robear,

    I just wanted to close the loop and again say thanks for the above link.

    I have not installed KB2670838, so this post is still OT.

    I had previously visited the link (that you provided in your post) last December, and downloaded the most current driver (at that time), but never installed it (got side-tracked and forgot). Your recent post was a reminder. I downloaded and installed the most current driver (12.104), and that actually resolved a different problem I was having (with some apps, my screen would "jitter" slightly ... that problem is now gone).

    So, thanks again for taking the time to post an OT remark !!!

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  4. Anonymous
    2013-06-02T23:04:41+00:00

    Then you're not gonna install IE10!

    @Tim & anyone else with a similar problem: To avoid confusion & duplication of effort, please begin your own, new thread in the appropriate forum. State your current IE version and full Windows version (e.g., Win7 32-bit SP1; Win7 64-bit SP1) in your first post. Thank you.

    See...

        • HOW TO begin your own, new thread about your computer & your problem

           http://answers.microsoft.com/en-us/Page/faq#faqGettingAnswers5

        • Suggestions for asking a question in help forums

           http://support.microsoft.com/kb/555375

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