After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

Was this answer helpful?

30+ people found this answer helpful.
0 comments

117 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-02-28T19:42:04+00:00

    Has anyone tried updating the graphics driver? We have had the same issue on several machines (all HP) and found that the graphics driver was not the latest. So far, the BSOD has stopped.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-02-28T18:49:51+00:00

    We are seeing this as well on my company president's laptop. I have uninstalled the update and set the updates to wait for the user's permission to install instead of automatically installing.

    Please let me know if you need anyone else to open a support request.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-02-28T18:34:59+00:00

    I have the same exact issue on a DV6. My quick fix was to uninstall and disable until the problem is resolved. Otherwise, it's one of the updates that recurs.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-02-28T18:04:24+00:00

    I have the same problem too.

    after this update, windows live email and internet explorer keep crashing.

    Was this answer helpful?

    0 comments