After installation of update KB2670838 Win 7 keeps crashing to blue screen.

Anonymous
2013-02-28T03:03:13+00:00

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2013-03-02T22:08:27+00:00

I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]

And therein lies the rub, my friend.

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

AU's set to Notify Only here so I was able to hide it before AU offered it.

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

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  1. Anonymous
    2013-05-26T21:09:16+00:00

    langware,

    Been away.

    I am not sure how thoroughy the cause was pinned down. I believe that there were some incompatibilities wtih old video drivers. In my case it was drivers for a Radeon HD6770M. The drivers vetted by HP were much older than the current drivers available, but they were sufficient to avoid the problem. I have not followed the problem beyond that.

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  2. Anonymous
    2013-05-15T01:24:17+00:00

    JoeM845,

    THANKS!!!!

    What was the conclusion of the support case? Was the root cause of the problems reported due to HP's video drivers and not due to any bug/issue in KB2670838 or any other vendor's video drivers?? Has Microsoft closed the case, or are they still looking into it?

    The reason I ask is that after seeing the reported problems with KB2670838, I chose not to install it. My computer is not from HP ... so if the root cause of the problems has clearly been determined to be in HP's video drivers, then I would feel comfortable giving KB2670838 a try. But if the root cause still unknown or is more generic (i.e., also in other company's video drivers, or in some bug/issue with KB2670838) then I will hold off and not install KB2670838.

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  3. Anonymous
    2013-05-15T00:06:20+00:00

    Susan,

    Did you ever open a support case about this issue with KB2670838?

    If so, any status?

    Thanks!

    I participated in a support case that Susan opened. My problem was solved by updating the video drivers to the most recent ones supplied by HP (they were still 1+ years old). After that I had no more blue screens with the KB2670838 fix installed.

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  4. Anonymous
    2013-05-14T19:54:08+00:00

    Would someone in this thread be willing to work with me to have a support case set up so we can get to the root cause?  Hiding it isn't a good answer.

    If you are email me at susan-at-msmvps.com (change the -at- to @)

    Susan,

    Did you ever open a support case about this issue with KB2670838?

    If so, any status?

    Thanks!

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