Nokia Lumia 920 touch screen not working

Anonymous
2013-02-05T14:35:07+00:00

Hey, I have a problem with the touchscreen on my 920 I cant do anything with the touchscreen. The sidebuttons work perfectly. I have made several hardresets(Holding down all side buttons). Nothing is working. The store i bought it from said it should be send in for repair. But im wondering if there is any fix that you now off?

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-05T16:22:23+00:00

When you attempted these resets can you explain what you did as holding down all buttons aint one of them.

For starter the store you bought it from should replace the handset if its withing the timeframe.

SOFT RESET

Press and hold the power- and volume-down buttons pressed simultaneously for ten seconds. The phone should then vibrate and reboot.

HARD RESET

Press and hold the power-, volume-down- and camera buttons until the phone vibrates. Then release the power-button and keep the other two buttons pressed for another five seconds.

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  1. Anonymous
    2015-08-14T00:44:49+00:00

    Same problem here with a replaced screen ...

    the first original screen was broken and then changed with another one, that after a very little fall stopped working.

    This screen started to show problems with touch in 3 months, untill it stopped working.

    Then I bought another one, but its touch din't work at all!

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  2. Anonymous
    2015-08-14T08:30:30+00:00

    After hundreds soft resets, two hard resets and a restore using Recovery Tool, i have my Lumia 920 blocked with message "Choose Language" on screen.

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  3. Anonymous
    2015-12-14T11:08:10+00:00

    At the time of hard reset, phone should be on or off

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  4. Anonymous
    2015-12-21T12:29:30+00:00

    omg it worked!! from the soft rest! :D ....I thought that I lost it forever......how did you know that?

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