Nokia Lumia 920 touch screen not working

Anonymous
2013-02-05T14:35:07+00:00

Hey, I have a problem with the touchscreen on my 920 I cant do anything with the touchscreen. The sidebuttons work perfectly. I have made several hardresets(Holding down all side buttons). Nothing is working. The store i bought it from said it should be send in for repair. But im wondering if there is any fix that you now off?

Windows for home | Other | Devices and drivers

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Anonymous
2013-02-05T16:22:23+00:00

When you attempted these resets can you explain what you did as holding down all buttons aint one of them.

For starter the store you bought it from should replace the handset if its withing the timeframe.

SOFT RESET

Press and hold the power- and volume-down buttons pressed simultaneously for ten seconds. The phone should then vibrate and reboot.

HARD RESET

Press and hold the power-, volume-down- and camera buttons until the phone vibrates. Then release the power-button and keep the other two buttons pressed for another five seconds.

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  1. Anonymous
    2013-09-28T19:26:42+00:00

    Thank you, My Lumia 920 is working again with a soft reset

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  2. Anonymous
    2013-09-08T14:28:13+00:00

    Thank you, worked great. Appreciate the help

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  3. Anonymous
    2013-09-01T04:33:40+00:00

    Thanks for the tip on how to do a soft reset. Worked on my Nokia Lumia 928!

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  4. Anonymous
    2013-07-24T00:17:01+00:00

    Had the same issue develop today. After attempting the two types of resets, and browsing the web for more data it seems that the 920 is suffering from build quality issues related to this and more.  Fortunately, I called AT&T and they will be sending me my _4TH_  Lumia 920 of the year.  Love Windows Phone, and Love the Lumia, but after all these build problems it's making me wonder if there's a handle on build issues going out.

    Just frustrating but fortunate I chose to save my videos to Skydrive, since it's not on my default. I wasn't able to get back on my phone with a busted touchscreen (can't do PIN entry).

    FWIW if any Nokia engineer is reading this, I noticed the touchscreen starting to fail a month ago, and it got progressively worse.  Yes, resets helped back then, but for whatever reason it stopped working today and it's dead.

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