Recently I bought samsung ativ smart PC pro from Dubai. For some reason I got blue screen & I had to reset the windows. After restoring windows 8, some of the preinstalled samsung apps are missing from windows store & PC. I tried below actions, still no solution. Reinstalled windows 3 times, samsung update also done 3 times PC given for service, they reinstalled it for 4th time & said its ok. (no improvement) Contacted S agent online, he remotely tried to check the PC. He said reinstall windows!!!! otherwise contact windows support. Now I dont know, what windows support is going to direct me to some other company XYZ? Could some one take the responsibility & resolve the issue, instead of throwing the ball here & there. Thanks, Rajesh.

I just bought a XE700T1C-A02US as well from a MS store and it also won't let me load s note or other Samsung software. It is standard Windows 8, not PRO. For 24 hrs it has been "installing" without success. I also can't get the NFC to work with my Note II. Can't find any help on help site nor Samsung site. Very disappointing.

i would download sw update from samsung site and update the latest firmware and drivers. There were so many updates when I booted mine up and you have 4 versions behind the one we have in the Uk... So best update the drivers with the sw update utility and see if it works for you

Mine installed but said to go to store to read more about S note. The app installed and had an x on the icon which indicates it is not really working. If corporate hadnt blocked store , i could at least try a restore :(

I tried sideloading S Note from the zip files too, but it won't start. It checks if the machine is eligible to run it before starting. I'm guessing it uses the windows activation key to check if the machine is made by Samsung. Anyone tried changing the store channel partner id? I'm guessing it won't help if store checks the windows activation key(which in the case of a clean install is from the tpm chip I guess) to see who made the computer. http://win8review.com/2012/12/help-needed-in-tracking-down-windows-store-channel-partner-ids/

I download s note source from microsoft market . (239 MB) if i can ,upload it next week for u . This version seems to be for 32-bit Windows only. Where could I download the 64-bit version? Thanks. Mike

Samsung apps are missing in samsung ativ smart PC Pro

Anonymous

Recently I bought samsung ativ smart PC pro from Dubai. For some reason I got blue screen & I had to reset the windows. After restoring windows 8, some of the preinstalled samsung apps are missing from windows store & PC.

I tried below actions, still no solution.

Reinstalled windows 3 times, samsung update also done 3 times
PC given for service, they reinstalled it for 4th time & said its ok. (no improvement)
Contacted S agent online, he remotely tried to check the PC. He said reinstall windows!!!! otherwise contact windows support.

Now I dont know, what windows support is going to direct me to some other company XYZ?

Could some one take the responsibility & resolve the issue, instead of throwing the ball here & there.

Thanks,

Rajesh.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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52 answers

Anonymous

2013-06-10T04:07:13+00:00

I just bought a XE700T1C-A02US as well from a MS store and it also won't let me load s note or other Samsung software. It is standard Windows 8, not PRO. For 24 hrs it has been "installing" without success. I also can't get the NFC to work with my Note II. Can't find any help on help site nor Samsung site. Very disappointing.
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Anonymous

2013-06-10T10:49:07+00:00

i would download sw update from samsung site and update the latest firmware and drivers. There were so many updates when I booted mine up and you have 4 versions behind the one we have in the Uk... So best update the drivers with the sw update utility and see if it works for you
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Anonymous

2013-06-10T10:50:18+00:00

Mine installed but said to go to store to read more about S note. The app installed and had an x on the icon which indicates it is not really working. If corporate hadnt blocked store , i could at least try a restore :(
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Anonymous

2013-06-18T06:42:12+00:00

I tried sideloading S Note from the zip files too, but it won't start. It checks if the machine is eligible to run it before starting. I'm guessing it uses the windows activation key to check if the machine is made by Samsung.

Anyone tried changing the store channel partner id? I'm guessing it won't help if store checks the windows activation key(which in the case of a clean install is from the tpm chip I guess) to see who made the computer.

http://win8review.com/2012/12/help-needed-in-tracking-down-windows-store-channel-partner-ids/
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Anonymous

2013-06-29T03:22:21+00:00

I download s note source from microsoft market . (239 MB)

if i can ,upload it next week for u .

This version seems to be for 32-bit Windows only. Where could I download the 64-bit version?

Thanks.

Mike
Was this answer helpful?

0 comments No comments