Recently I bought samsung ativ smart PC pro from Dubai. For some reason I got blue screen & I had to reset the windows. After restoring windows 8, some of the preinstalled samsung apps are missing from windows store & PC. I tried below actions, still no solution. Reinstalled windows 3 times, samsung update also done 3 times PC given for service, they reinstalled it for 4th time & said its ok. (no improvement) Contacted S agent online, he remotely tried to check the PC. He said reinstall windows!!!! otherwise contact windows support. Now I dont know, what windows support is going to direct me to some other company XYZ? Could some one take the responsibility & resolve the issue, instead of throwing the ball here & there. Thanks, Rajesh.

pre installed samsung apps like snote, scamera etc. when i enter microsoft store, i can see samsung picks. after reinstalling the windows it has gone totally. this is the only place where you can find samsung apps... when i try to install through website. it takes me back to store and it says this app is not available. samsung told me to contact windows, ur telling me to contact samsung. someone pls try to solve the issue.

Hi Mithran, Thank you for posting the query on Microsoft Community and we are happy to help you on this issue. As per the issue description, it looks like some of the preinstalled apps are missing from the computer after performing a Reset on the computer. I would like to gather few information on this issue to help you better: Are you referring to apps from the app store or the preinstalled apps on Windows 8 missing on the computer? Which Samsung preinstalled apps are you referring to when you say "Samsung apps"? If you have performed a reset on the computer, any app that came with your PC would be reinstalled, but, all other would be removed from the computer. To get back apps provided by the Samsung manufacturer while installing Windows 8 on the laptop, you need to contact Samsung. Feel free to let us know if you need any other information on app related issue and we would be glad to assist you.

Samsung apps are missing in samsung ativ smart PC Pro

Anonymous

Recently I bought samsung ativ smart PC pro from Dubai. For some reason I got blue screen & I had to reset the windows. After restoring windows 8, some of the preinstalled samsung apps are missing from windows store & PC.

I tried below actions, still no solution.

Reinstalled windows 3 times, samsung update also done 3 times
PC given for service, they reinstalled it for 4th time & said its ok. (no improvement)
Contacted S agent online, he remotely tried to check the PC. He said reinstall windows!!!! otherwise contact windows support.

Now I dont know, what windows support is going to direct me to some other company XYZ?

Could some one take the responsibility & resolve the issue, instead of throwing the ball here & there.

Thanks,

Rajesh.

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Anonymous

2013-03-14T16:06:41+00:00

pre installed samsung apps like snote, scamera etc.

when i enter microsoft store, i can see samsung picks. after reinstalling the windows it has gone totally. this is the only place where you can find samsung apps...

when i try to install through website. it takes me back to store and it says this app is not available.

samsung told me to contact windows, ur telling me to contact samsung. someone pls try to solve the issue.
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Anonymous

2013-03-11T08:45:19+00:00
Hi Mithran,

Thank you for posting the query on Microsoft Community and we are happy to help you on this issue.

As per the issue description, it looks like some of the preinstalled apps are missing from the computer after performing a Reset on the computer.

I would like to gather few information on this issue to help you better:
1. Are you referring to apps from the app store or the preinstalled apps on Windows 8 missing on the computer?
2. Which Samsung preinstalled apps are you referring to when you say "Samsung apps"?
If you have performed a reset on the computer, any app that came with your PC would be reinstalled, but, all other would be removed from the computer.

To get back apps provided by the Samsung manufacturer while installing Windows 8 on the laptop, you need to contact Samsung.

Feel free to let us know if you need any other information on app related issue and we would be glad to assist you.
Was this answer helpful?

0 comments No comments