Samsung apps are missing in samsung ativ smart PC Pro

Count me in the same boat.    BRAND NEW Samsung ATIV 700 Pro.    Upgraded to Win 8 pro and everything except the Samsung Apps (S Note et al) works fine, even the SW update, drivers, etc.

So I booted into recovery mode and restored (supposedly) to factory settings.

No Samsung Apps.   Everything else is exactly as others have reported it.   AND on top of that now, Windows activation won't activate the factory restored settings, and there's no CD-key sticker to be found.

Called Samsung and they tell me it's a Microsoft problem.   Seems ridiculous that the so-called recovery to factory specs, BUILT-INTO the device won't activate, didn't install the SAMSUNG applications, and isn't recognized as the proper device if I go the Windows Store route.

So who owns the problem?  

I budgeted for several new Windows 8 touchscreen devices, and bought this one first to work out the kinks.  LOVE the S-pen, and the built-in apps.  But if SAMSUNG punts to Microsoft, and Microsoft punts back, that tells me neither party cares, and that I should be looking at Android tablets or iPads for my dollars.

So I'm giving both sides 48 hours to fix or this device gets returned and the remaining quote that is pending order gets cancelled too.

Your call Samsung and Microsoft!

-Nick

After installing our corporate Windows 8 volume license build onto my ATIV, I was not able to install S-Note (or any other Samsung app) from the Windows store. After putting far too much energy into trying to find an answer, here is the reply from Samsung engineering (via the enterprise sales channel at Samsung):

"Metro apps can only be installed during master image creation process using designated tools. Of course, developers can install Metro apps locally, but the system needs to be in test mode, and developer environment needs to be setup too. So, in a nutshell, we cannot deliver Metro apps to other users for general use."

I hope they fix that. It seems more likely that the code they use to establish that the PC is an appropriate Samsung model compatible with their app (quite reasonably so non-Samsung PCs can't install their software) is buggy. They must be looking for the Windows build they created rather than at the hardware type. I don't believe the correct people at Samsung understand what's happening presently. This practice is costing them corporate business. 

If their corporate policy is that enterprise customers, virtually all of which will install a corporate build of Windows, are not able to use the value-add software like S-Note then it's on to another manufacturer.

I'm having this same issue. It seems if you upgrade your Samsung 500t to Windows 8 Pro the Microsoft store no longer recognizes the device as a Samsung 500t and hence the option for the Samsung specific apps are no longer an option in the Windows Store. This makes no sense as I should be able to upgrade my device and still have all of the original apps available in the Windows store.  This seems to me to be a Microsoft issue, so what's the solution besides recovering to the standard version of Windows 8?

Hi Mohanty,

Thanks for your reply.

I tried all the steps given in the above link. Still the issue is not resolved. If you check the microsoft support site for similar kind of question, you will find below link.

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/getting-samsung-windows-8-applications-back/165ec8bd-6449-4d9d-ab8b-9f48bfde5a72?page=2

Please go through all these comments in this thread, exactly same issue. Still not solved by any of your support team. Just give me the app download link (manual download).

The last comment in the thread is also not working.

Thanks,

Rajesh.

Hi Mithran,

Welcome back to the forum.

If you are searching apps from the app store, then, it could have happened that the apps might have been removed from the app store.

You can refer to the link to check for the different reasons behind the issue:

“Why can't I find or install an app from the Windows Store?”

http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

Please feel free to let us know if you have any more queries on issues with apps from app store and we would be more than glad to assist you.