Hello Richard,
Thank you for your reply and apology for the delayed response.
The issue description seems a bit unclear and I would like to have a better understanding before we start working on it. I would appreciate if you could help me with more information.
- What is the make and model of the computer?
- What error message you receive and when?
You may also refer to link:
Suggestions for asking a question on help forums
**http://support2.microsoft.com/kb/555375/en-us**
Please reply with the required information, in order to help you fix the issue.
Thank you