Windows Live Mail 2012 not Blocking Hotmail Images

Anonymous
2013-03-22T17:45:35+00:00

Hi everyone, I've been running Windows 8 Enterprise with Windows Live Mail 2012 since the fall.  I have Windows Live Mail configured for 13 email accounts - most are IMAP accounts, a couple Yahoo! accounts, a GMail account, and a Hotmail account (@hotmail.com).  I have "Block images and other external content in HTML email" checked in the Safety Options on the Security tab.  It works exactly the way it should so I get an email with images and they're blocked unless I click "Show images" on the message or if they are already in my Safe Senders list.

However, this works for all my accounts in Live Mail except my Hotmail account.  For some reason ALL images just show up and are not blocked.  Most of these are spam, so this is really bad because of the potential of web beacons letting the spammers know that the address is legit.  I can't figure out what's going on with this.  I had cleared all my Safe Senders to start from scratch just in case that was the issue, but it made no difference.

If I log into the Hotmail website (or Outlook.com), the option for "Block attachments, pictures, and links for anyone not in my safe senders list" is checked and the same messages that are showing images in Windows Live Mail are being correctly blocked on the websites.

So the problem has to be something on the Windows Live Mail client specific to Hotmail accounts (or at least mine), but I'm just not sure where to go next.

Any thoughts?

Thanks,

-- Jim

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-04-04T02:21:11+00:00

    Hello Jim,

    Thank you for providing us the information within the private message. I have escalated your issue to our support specialist for further assistance on your inquiry. The issue will be given an update once an investigation has been made. Unfortunately, we cannot provide a timeframe as to when an update will be given. Please check this thread from time to time or, click the Email update on the first post to receive an email whenever a reply has been made within this thread.

    Your patience is highly appreciated on the matter.

    Thank you.

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  2. Anonymous
    2013-04-05T04:45:03+00:00

    Hi Jim,

    Our support specialists would like you to repair the Live Mail installation and check if the issue will persist. Please follow these steps:

    1. Press Windows + R, input AppWiz.cpl, then click OK.

    2. Search for Windows Essentials 2012 on the list and then select it.

    1. Click Uninstall/Change.
    2. Click Repair all Windows Essentials programs.

    Let us know the results.

    Thanks.

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  3. Anonymous
    2013-04-05T14:52:07+00:00

    OK, I did the repair of all Windows Essentials programs.  Unfortunately, I haven't had any blatant spam hit my Hotmail Inbox as of yet.  I will let you know as soon as I do.

    Thanks,

    -- Jim

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  4. Anonymous
    2013-04-05T15:53:04+00:00

    Just got a new message for getting my credit scores (blatant spam) that landed in my Inbox... the images showed right up still with no prompt.

    -- Jim

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  5. Anonymous
    2013-04-05T16:31:11+00:00

    Just got a new message for getting my credit scores (blatant spam) that landed in my Inbox... the images showed right up still with no prompt.

    -- Jim

    Would you share with us the content of its X-Message-Delivery field?  (You can view message headers by right-clicking on the message, selecting “Properties”, and choosing the “Details” tab.)

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