windows 8, error occured while capturing your pin

Anonymous
2013-01-19T07:11:36+00:00

I have installed windows 8 pro on my laptop but i am unable to create pin password  or picture password. while creating pin password it gives error message  Error occurred while capturing your pin , please try again later and while creating picture password it gives error message enrolement faillure. Problem persist even after creating other account/local account. Please help. I have already paid Rs.2000 for this windows 8, please solve my problem

Windows for home | Windows 10 | Security and privacy

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Anonymous
2013-11-23T15:13:10+00:00

Well, finally found the solution after 3 days of research.

Credential Manager Service was disabled.

  1. Go to RUN (Win Key + R)
  2. Type services.msc
  3. Scroll down to Credential Mnager Service
  4. Right click and go to properties and change the StartUp type to Automatic
  5. Start the service

Now you should be able to change/create the pin. Reply back if problem persist.

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Anonymous
2015-02-02T12:18:15+00:00

Hi Jeff,

Sorry for late response.

From the above replies I understand that you tried all the suggestions mentioned in previous replies and none worked. This issue may occur due to Windows image corruption, if the Windows image is corrupted we can restore the Windows image using DISM (Deployment Image Servicing and Management) tool. Follow the steps mentioned in the link below (under Resolution topic) and Check if it helps.

 https://support.microsoft.com/kb/947821?wa=wsignin1.0

Reply us in case you have any issues.

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Anonymous
2015-02-11T13:55:54+00:00

Hi Jeff,

Thank you for the response. Sorry for the later reply.

If you haven't tried to change PIN by creating new user account, please try to create a new user account and try to change the PIN.

To create user account in Window 8 you can refer the link below.

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Let us know if you have same issue.

Hope this Helps. In case you need more technical assistance post us.

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  1. Anonymous
    2016-08-12T16:27:19+00:00

    Way back on page 1 Zolebaba stated:  "Well i have this problem right from the installation of windows 8 pro"

    Obviously this is a BUG that should have been fixed long ago.  Instead of fixing this bug, Microsoft has customers jumping through hoops and juggling chainsaws to "fix" something that we obviously cannot fix. 

    What does entering a PIN number have to do with GRAPHICS DRIVERS, or with ADMINISTRATOR RIGHTS (to log in to our own account?) or deep-core Windows functions?   It is a PIN NUMBER... not re-writing the internal structure of the networking system.   It should be as easy as well... entering a new pin number.  Yes?

    With all respect:  Microsoft-- get your act together and fix this and send out an update.

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  2. Anonymous
    2016-08-15T23:11:25+00:00

    Thanks Brian

    I tried it and I get an error 87  and this did not work,  just like WayfinderWishbringer said

    Thanks

    La Beth

    Hi La Beth,

    Error 87 usually appear if the spaces are missing when entering the DISM commands. Please make sure to have a space before every slash.

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    Let us know how it goes.

    Regards,

    Brian Cab

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