windows 8, error occured while capturing your pin

Anonymous
2013-01-19T07:11:36+00:00

I have installed windows 8 pro on my laptop but i am unable to create pin password  or picture password. while creating pin password it gives error message  Error occurred while capturing your pin , please try again later and while creating picture password it gives error message enrolement faillure. Problem persist even after creating other account/local account. Please help. I have already paid Rs.2000 for this windows 8, please solve my problem

Windows for home | Windows 10 | Security and privacy

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Anonymous
2013-11-23T15:13:10+00:00

Well, finally found the solution after 3 days of research.

Credential Manager Service was disabled.

  1. Go to RUN (Win Key + R)
  2. Type services.msc
  3. Scroll down to Credential Mnager Service
  4. Right click and go to properties and change the StartUp type to Automatic
  5. Start the service

Now you should be able to change/create the pin. Reply back if problem persist.

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Anonymous
2015-02-02T12:18:15+00:00

Hi Jeff,

Sorry for late response.

From the above replies I understand that you tried all the suggestions mentioned in previous replies and none worked. This issue may occur due to Windows image corruption, if the Windows image is corrupted we can restore the Windows image using DISM (Deployment Image Servicing and Management) tool. Follow the steps mentioned in the link below (under Resolution topic) and Check if it helps.

 https://support.microsoft.com/kb/947821?wa=wsignin1.0

Reply us in case you have any issues.

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Anonymous
2015-02-11T13:55:54+00:00

Hi Jeff,

Thank you for the response. Sorry for the later reply.

If you haven't tried to change PIN by creating new user account, please try to create a new user account and try to change the PIN.

To create user account in Window 8 you can refer the link below.

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Let us know if you have same issue.

Hope this Helps. In case you need more technical assistance post us.

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  1. Anonymous
    2016-08-11T22:02:55+00:00

    I'm sorry please explain more on how to do this  DISM thing, 

    Thanks

    La Beth

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  2. Anonymous
    2016-08-12T01:25:44+00:00

    Hi LaBeth,

    Below are the steps on how to run the Deployment Image Servicing and Management (DISM) commands on your computer.

    1. Open an elevated command prompt.

    Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

    1. On the command prompt, type DISM.exe /Online /Cleanup-image /Scan health and press enter. Once it's done processing, type the second command DISM.exe /Online /Cleanup-image /Restore health and press enter again.

    This process may take 10 minutes or more to complete and it should not be interrupted. Keep us posted.

    Regards,

    Brian Cab

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