This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have installed windows 8 pro on my laptop but i am unable to create pin password or picture password. while creating pin password it gives error message Error occurred while capturing your pin , please try again later and while creating picture password it gives error message enrolement faillure. Problem persist even after creating other account/local account. Please help. I have already paid Rs.2000 for this windows 8, please solve my problem
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well, finally found the solution after 3 days of research.
Credential Manager Service was disabled.
Now you should be able to change/create the pin. Reply back if problem persist.
Hi Jeff,
Sorry for late response.
From the above replies I understand that you tried all the suggestions mentioned in previous replies and none worked. This issue may occur due to Windows image corruption, if the Windows image is corrupted we can restore the Windows image using DISM (Deployment Image Servicing and Management) tool. Follow the steps mentioned in the link below (under Resolution topic) and Check if it helps.
https://support.microsoft.com/kb/947821?wa=wsignin1.0
Reply us in case you have any issues.
Hi Jeff,
Thank you for the response. Sorry for the later reply.
If you haven't tried to change PIN by creating new user account, please try to create a new user account and try to change the PIN.
To create user account in Window 8 you can refer the link below.
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
Let us know if you have same issue.
Hope this Helps. In case you need more technical assistance post us.
Lets hope they still resolve this on win8 and 8.1 and pray that Windows 10 doesn't have so crass bugs. I still have hope that some one on the dev team of Windows focus on this issue and solve it.
I have been following this for over 1 year. It seem that Microsoft can't solve this one. I hope they do better with windows 10.
Sorry to bring bad news but I'm on my third build of Windows 10 Technical Preview and I'm still having the same problem.
The details are that I had the PIN working on this computer under Windows 8 and Windows 8.1. But sometime there was an update applied that started this problem. I was able to restore to a previous point before the update and the PIN started working again. But soon the update that caused the problem was applied again and the problem reappeared. I have tried all of the solutions in this discussion and none of them have worked.
I enrolled in the Windows Insider program and installed the Windows 10 Technical Preview on this same computer. It has had the same problem of being unable to create a PIN right from the beginning. I try it again with each new build but no joy. I am currently on Build 9926 and am now waiting for the latest new build to download and install.
It appears from this discussion and many more like it around the internet that Microsoft has no interest in fixing this problem. Not in Windows 8.1 and not in Windows 10.
