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I have installed windows 8 pro on my laptop but i am unable to create pin password or picture password. while creating pin password it gives error message Error occurred while capturing your pin , please try again later and while creating picture password it gives error message enrolement faillure. Problem persist even after creating other account/local account. Please help. I have already paid Rs.2000 for this windows 8, please solve my problem
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Well, finally found the solution after 3 days of research.
Credential Manager Service was disabled.
Now you should be able to change/create the pin. Reply back if problem persist.
Hi Jeff,
Sorry for late response.
From the above replies I understand that you tried all the suggestions mentioned in previous replies and none worked. This issue may occur due to Windows image corruption, if the Windows image is corrupted we can restore the Windows image using DISM (Deployment Image Servicing and Management) tool. Follow the steps mentioned in the link below (under Resolution topic) and Check if it helps.
https://support.microsoft.com/kb/947821?wa=wsignin1.0
Reply us in case you have any issues.
Hi Jeff,
Thank you for the response. Sorry for the later reply.
If you haven't tried to change PIN by creating new user account, please try to create a new user account and try to change the PIN.
To create user account in Window 8 you can refer the link below.
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
Let us know if you have same issue.
Hope this Helps. In case you need more technical assistance post us.
I also have the same problem, I updated my OS to Windows 8.1 and it worked the first time, but it stopped working later on... I can't remove the PIN or Change it, or even create an Image Password... and I also don't want to restore everything and reinstall all the programs... I just hope that someone will find the solution to this, or that Microsoft will fix this on the next upgrade....
an update made this. restore your computer before the last Windows update. it happend to me twice and i solved the problem restoring the system before the last update.
Same problem. Surface Pro (original). It worked fine in Windows 8.1. It appears to have stopped working after the Update 1 was applied earlier this week. I have tried all the solutions suggested in this thread except I have not refreshed Windows. I do not want to reinstall everything if I can avoid it. I especially don't want to refresh and reinstall everything when it is clear that Microsoft has no idea how to fix this after more than a year. Which means it will probably happen again.
