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I have installed windows 8 pro on my laptop but i am unable to create pin password or picture password. while creating pin password it gives error message Error occurred while capturing your pin , please try again later and while creating picture password it gives error message enrolement faillure. Problem persist even after creating other account/local account. Please help. I have already paid Rs.2000 for this windows 8, please solve my problem
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Well, finally found the solution after 3 days of research.
Credential Manager Service was disabled.
Now you should be able to change/create the pin. Reply back if problem persist.
Hi Jeff,
Sorry for late response.
From the above replies I understand that you tried all the suggestions mentioned in previous replies and none worked. This issue may occur due to Windows image corruption, if the Windows image is corrupted we can restore the Windows image using DISM (Deployment Image Servicing and Management) tool. Follow the steps mentioned in the link below (under Resolution topic) and Check if it helps.
https://support.microsoft.com/kb/947821?wa=wsignin1.0
Reply us in case you have any issues.
Hi Jeff,
Thank you for the response. Sorry for the later reply.
If you haven't tried to change PIN by creating new user account, please try to create a new user account and try to change the PIN.
To create user account in Window 8 you can refer the link below.
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8
Let us know if you have same issue.
Hope this Helps. In case you need more technical assistance post us.
After much work trying all the suggestions on the Forum and having no success, I ended up resetting Windows to its default configuration. Then the problem disappeared. A little work installing applications, but worth it in the end.
You may find that it is not worth it in the end. I have already done this twice (a restore to a time when it worked and also a complete clean reinstallation) and it does not last. Sooner or later the update that causes it will reinstall itself and the PIN will quit working. Once it quits working you will no longer be able to set a PIN due to this error.
...ken...
Thanks for sharing this information. Unfortunately do not want to have to reinstall applications, so I am hoping Microsoft will come up with a solution that I won't have to do what you did... More power to you for your persistence.
