the MTP USB Device driver doesn't install. I cannot connect external devices such as the Samsung Galaxy. I tried multiple uninstall and re-install, no solution

Anonymous
2013-01-15T16:00:56+00:00

i tried many of the ways suggested in many forums, nothing worked. actually when i forst connected te Galaxy it worked for a few days, then it stopped. My company ha installed on my PC System Center 2012 Endpoint Protection; however it was there even when i was able to connect.  i tird also the ipad and i get the same error.

the solution offered to my previous request on the same issue by Rob Thomas596 strictly refers to Apple products and i can't use it for the Galaxy

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2015-07-16T16:34:12+00:00

Run command prompt as administrator and run the following command:

net localgroup Administrators local service /add

That is what fixed my problem after searching everywhere

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  1. Anonymous
    2014-07-26T04:33:39+00:00

    Have been stumped like many of you. Then found this very simple but very helpful youtube - https://www.youtube.com/watch?v=vBNclp5LfR8.

    He gets you to check that 2 key settings on your Samsung phone are turned on (see video) -- which mine were. Then -- the main thing that helped and worked for me was to TURN OFF YOUR PHONE while it is plugged in, THEN turn it on again. I always had my phone turned on when I plugged it in, but this seems to be the problem.

    In other words -

    1. turn off your Samsung phone.
    2. turn on Samsung Kies.
    3. plug phone into computer with cable (I have windows 7)
    4. only then turn on your phone
    5. it should now connect

    Good luck

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  2. Anonymous
    2014-06-13T20:17:59+00:00

    Hi,

    Glad to know that you have sorted out the issue. Your efforts to resolve this problem is very much appreciated.

    Get back to us for any issues related to Windows. We will be happy to help you.

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  3. Anonymous
    2014-06-12T13:51:37+00:00

    I had exactly the same problem last week with my Samsung Galaxy S2.

    The problem was down to a faulty micro SD card which when removed allowed me to instal the MTP USB driver and update Kies.  I replaced the microcard and everything is working as it should.

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  4. Anonymous
    2014-05-21T18:20:32+00:00

    Hi Jayvirsinh Gohil,

    Please try the steps suggested by Afzal Taher on  August 19, 2010. Suggested steps helped 15 users.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/mtp-usb-device-drivers-were-not-installed/00b4f831-6381-4eae-98ef-f2c00bcdb35b

    Hope the information provided is helpful.

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