Windows 8 "refresh" removed applications

Anonymous
2012-12-21T18:21:35+00:00

Why did Windows 8 "Refresh" remove about 30 applcations from my PC?  Outlook is gone, as is Excel and Word.  I did a upgrade from 7 on one of my PC's and the new system had not even been operating long enough to create a "Restore" point.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-12-22T07:58:25+00:00

Hi Rodgerr,

I can imagine how frustrating it could be when most of the applications have been removed on the computer.

Since, you have refreshed the PC; all the applications installed will be removed.

The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. You'll find a list of the removed apps on your desktop after refreshing your PC.

Refer: http://windows.microsoft.com/en-IN/windows-8/restore-refresh-reset-pc

I would recommend you to reinstall all the applications on windows 8 to work.

Let us know the status.

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  1. Anonymous
    2013-11-26T07:35:56+00:00

      Well it removed a whole bunch of apps, including MS Outlook.  What a freakin mess! 

     

    So you're another one who doesn't READ information?

    What do you think this means?

    Refresh your PC

    Heres what will happen

    . Your files and personalization settings won't change.

    . Your PC settings will be changed back to their defaults

    . Apps from Windows Store will be kept

    . Apps you installed from discs or websites will be removed.

    . A list of removed apps will be saved on your desktop.

      I spend more time switching between class and Win8.   

    Why would you do that? Pin all your programs you use onto the Taskbar. I almost NEVER use the Modern GUI apart from playing....

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  2. Anonymous
    2013-12-10T19:21:47+00:00

    I am sorry but the wording IS very confusing and it is even more confusing to those that are used to doing things in WIN7 or XP. The system refresh told me it would NOT remove my files. It DID remove my files. It removed my files within my PROGRAMS.  I read the warning as it would remove any non-windows store APP, since I had not installed any APPS this did not pertain to me. I was worried about my FILES.  

    It is completely unfair and wrong of Microsoft to word it the way they did, they would at least add the word PROGRAM to the forth bullet point.

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  3. Anonymous
    2013-12-10T19:34:52+00:00

    The term "Applications" (or "apps" for short) has been around for many many years....well before the current generation of mobile devices....

    If you weren't sure about what refresh would do then ASK........

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  4. Anonymous
    2013-12-10T20:43:58+00:00

    I did ASK it was tech support that told me to use the refresh feature.  I had a BSOD and could not very well go googling my questions. My computer was only booting to BIOS and we had a hard enough time getting it into safe mode.  I was told to refresh the computer and followed their instructions.  I specifically asked them, will this remove my files and programs and they said no - only non-microsoft apps.  And I am sorry, apps are something on my kids ipod - programs are what are on my computer. That is what they have always been called by Tech support.  I understand that in the more tech world they are called applications, however for those of us that only have basic knowledge and have been around since the dawn of computers...they are programs and when tech support tells me I won't lose my files - I tend to believe them.  My .svg files are gone. This DID mess with my files.   Windows has been using the same safe mode/fix the computer thing forever and that is what most people who are doing a quick fix with basic knowledge know how to do, drastically changing things and vague wording is confusing.

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