Windows 8 "refresh" removed applications

Anonymous
2012-12-21T18:21:35+00:00

Why did Windows 8 "Refresh" remove about 30 applcations from my PC?  Outlook is gone, as is Excel and Word.  I did a upgrade from 7 on one of my PC's and the new system had not even been operating long enough to create a "Restore" point.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2012-12-22T07:58:25+00:00

Hi Rodgerr,

I can imagine how frustrating it could be when most of the applications have been removed on the computer.

Since, you have refreshed the PC; all the applications installed will be removed.

The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. You'll find a list of the removed apps on your desktop after refreshing your PC.

Refer: http://windows.microsoft.com/en-IN/windows-8/restore-refresh-reset-pc

I would recommend you to reinstall all the applications on windows 8 to work.

Let us know the status.

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  1. Anonymous
    2013-03-18T06:54:06+00:00

    Well guys it seems that I have been led down the prim row path as well. Very Very very misleading information on the refresh of windows 8 professional.

    REFRESH is a bad word and implies a quick fix to errors that have cropped up in the OS not a complete reinstall of the OS.

    Screwed me up royally here on a Sunday night at 12 midnight. Need to work in the morning so now it is 3 AM and still loading my software.

    Hey Microsoft I am going to send you a bill for my time. I make $125 / hour so expect a bill for 4 hours at least.

    You Jerks should warn users before you stick it to them then laugh at our stupidity.

    FIX IT!

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  2. Anonymous
    2013-02-15T10:55:29+00:00

    I had to reinstall my soundcard too.

    I am also having this problem, and so I have no sound until I figure out how to do it.

    The wording on the refresh feature needs to give a clear warning that you will lose your programs, all the saved variables for those programs, and possibly even your installed hardware like the sound card.

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  3. Anonymous
    2013-02-04T04:09:48+00:00

    The same thing happened to me. This was immediately after initial install when Win 8 ran into a problem. Wouldn't it have made since the install procedure would create a restore point at the end of the install? Especially when it said it would not affect my files and settings. Since when does "System Refresh" imply the removal of all of the apps you have downloaded and installed including MS office. With all of the experience and effort put into this and previous MS operating systems there is no excuse for such shoddy and misleading wording and total lack of warning of the true affect of running a System Refresh. The effort, the time, the expense, of rebuilding this due to MS incompetence is inexcusable.

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  4. Anonymous
    2013-01-09T23:00:26+00:00

    There was certainly not sufficient warning that so much would be removed - in fact it said that it would not affect my files and settings.

    I had to reinstall my soundcard too.

    Windows 8 is becoming a total nightmare.

    I ran the upgrade advisor and none of the problems I have encountered were predicted - if they had been I wouldn't have bothered until it was far more stable than it appears to be.

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