Lumia 1020 Camera Won't Hold Focus

Dear Microsoft Support Engineer,

I have the same problem with my Nokia 1020. It does'nt focus properly anymore. After about 10 times trying it does focus right sometimes.

Please help :s. I used to make such beautifull pictures with it.

My phone has been with the local repair center for two weeks and they still can't fix it. They have replaced the camera and now the circuit board.  I think I may need to replace my 1 year old phone ... very sad.

sir, the problem with the camera still persists, i own a lumia 720 and the phone worked fine for almost 2 years, but after the denim update the camera couldn't focus. please help me out with this. i visited nokia care and they are charging 1500rs for this. should i get it repaired or should i wait for update or something. coz i dont think there any issue with the phone or its hardware.

Thank you

RP

Hi Craig. I am having the same issue with mine. As well, often the shutter has stuck shut and the screen has gone dark. I find this happens when the power is low. I really love this phone but will be switching soon if this problem cannot be fixed.

Hope to hear from you soon

Hello Everyone,

I had been constantly following this thread, since I had my device 2 months ago. Just like everyone else, the camera features made me purchase this phone. I did not know about this issue until I got home and get the device out of the box. I immediately went online and look for possible troubleshooting and I found this post. Reading all other people's reply, sharing the same problem, I thought it will never be fixed. I even saw one post that talked about returning the unit but still got the same problem after getting it replaced. So I did not consider going back to the store. I've looked everywhere and I did not see any posts that confirms any solution. I figured, I just have to accept the fact that I will never use the focus feature of the camera. It is just one feature that is missing, any way. I still get to take pictures, sms and call, go online, watch movies, and do my work. I let it pass. I do not want to get pissed looking for a solution that is nowhere to be found. I realized that the manufacturer will, one day, address this issue.

So I continued using the phone like nothing was wrong with it. I noticed that it heats up after using it for so long with data on. I have used iPhone 5 before and I thought smart phones these days are supposed to heat for whatever reason. 

1 week ago, while taking pictures of my toddler, I notice a big difference on the pictures' resolution. It was so much clearer than before. To my surprise, the camera is now focusing. I even tried doing manual focus and confirmed that it is finally working. I did not do anything. I just used it as normal; Recharge when batt is low, keep it inside my pocket during my mobile mode, and under the pillow on my sleep.

But if you will ask for my opinion, I think this is a hardware issue. I did not recall updating any camera related apps. Though, I tried doing the restore option the first time I found out about this problem, but it did not help.

I think that THAT part of the lens doing the focusing is, somehow, stuck. And that the constant heat soften the the plastic surrounding it, that it finally made it's way out and function. 

It continued to function since then. If what I think is right, I guess I will expect it to get stuck for more times and wait until its fixed, again, and again.

I hope I made sense, please don't laugh if I did not.