Lumia 1020 Camera Won't Hold Focus

Anonymous
2013-08-27T14:45:29+00:00

When using my 1020, I hold the shutter button halfway down to let it autofocus. It proceeds to do so briefly, but as I push the button, it loses focus and results in blurry photos. The manual focus does a little better. If I tap to focus, I can usually get the focus I want after 10 or so tries. This issue comes up at any focal distance.

Is the camera broken?

Thanks.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2014-06-07T08:57:45+00:00

    Hi evreyone,

     I bought a mobile phone Nokia Lumia 1520 from Morocco

    This is four weeks I noticed a problem at the focus of the camera is not operational all the time which leads to blurred pictures.

    I address myself to the SAV for 2 weeks but they still see that there is no problem on the phone, i always show them the problem with the mobile a live but they still ignore what i am talking about

    I could not get to join the direteur of Sicotel, how represent the nokia Mobile in Morocco but in vain

    The SAV had already update the software but the problem still here.

    with about 685 euro i have a device with a problem and an SAV= 0

    Really it's a shame

    Thanks a lot for any help

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  2. Anonymous
    2014-06-08T15:09:46+00:00

    Darn :(

    Too bad... I'll take it in today. It's unfortunate that they don't address this when answering questions on here, or on their website as a product issue that people should take in to get fixed...

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  3. Anonymous
    2014-06-15T00:42:13+00:00

    I have the same issue. At close range the camera does focus correctly but when the picture is taken it's extremely blurry. I can focus between objects fine at farther ranges.

    My HTC one has no issues at close range. If I do a manual focus it focuses alright but why is autofocus broken? This phone is a day old. I have the windows 8.1 update on it, never tested on Windows 8 mobile.

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  4. Anonymous
    2014-07-11T14:19:06+00:00

    Hi

    with my Nokia 1520, finally the problem was resolved:

    1 poste SWAPE: system board + camera was changed.

    Good luck with Nokia :)

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  5. Anonymous
    2014-07-16T17:42:01+00:00

    Craig_Mitchell wrote:

    The closest the phone will focus is about 15cm. If you find that the object (or QR code) is at least 15cm and you're not able to focus either manually or automatically onto the object, then I would get the phone to be checked by a Nokia Care point.

    related FAQ: http://www.nokia.com/gb-en/support/product/lumia1020/faq/?action=singleTopic&topic=FA138473

    I have the same problem.

    The funny thing is. even up close, like 3cm i can see the phone focus on the object for half a second, and right after loose focus.. so it is possible for the phone to focus on an object that close, But i still have this problem.

    (very old post i know)

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