Lumia 1020 Camera Won't Hold Focus

Anonymous
2013-08-27T14:45:29+00:00

When using my 1020, I hold the shutter button halfway down to let it autofocus. It proceeds to do so briefly, but as I push the button, it loses focus and results in blurry photos. The manual focus does a little better. If I tap to focus, I can usually get the focus I want after 10 or so tries. This issue comes up at any focal distance.

Is the camera broken?

Thanks.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2016-09-19T04:53:41+00:00

    I am having the exact same problem. The camera won't hold focus. After maybe 20 taps and a lot of luck, I can get it to focus for a few photos, then the focus is lost again. The video... the same story.

    The camera is also causing my phone to overheat. i have had to turn it off, because the big circle were the camera lens and the flash are, become over heated.

    The last issue I have encountered is that my text message threads become "read only". I have to start a brand new thread to continue texting a person.

    I absolutely love my phone, and I bought it specifically for the camera. No other phone comes close. I do not want to get a new one, but if my camera doesn't work, what is the point. What is the fix for it?

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  2. Anonymous
    2016-09-07T21:08:39+00:00

    Good luck with that. I don't think Microsoft care. They are not serious about supporting their phones. My advice is give up and get an iPhone or Samsung. That's what I did and now I can take photos again.

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  3. Anonymous
    2016-09-07T17:05:45+00:00

    Yes, I am one of the hundred of thousands with this problem. I recently reset my 1020 to factory settings thinking it will fix the problem but it got worse. Also cannot zoom while recording a video, it will be out of focus. Don't know what to do now.

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  4. Anonymous
    2016-09-06T19:58:01+00:00

    There must be thousands of people with this problem. The phone was not cheap. When is a law firm going to take this on as a class action suit?

    I cannot understand how Microsoft has ignored this problem and its customers.

    I couldn't agree more. I have the Nokia 1520 (5th ONE!!! Over heating, crashing etc.) and my wife has the 1020 that simply can't focus to take a picture (and THAT is what Microsoft highlighted - the great camera!). I would LOVE to get involved with a class action suit as this is ridiculous. The phones are GREAT - when they work. I would LOVE Microsoft to contact me ASAP! ******@Hotmail.com

    Larry

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  5. Anonymous
    2016-06-01T18:32:36+00:00

    Thanks Clare.  I was hoping to avoid that until the phone died itself.  :)  Glad to know that the 950XL is good.  

    But, although I love the MS OS, missing out on a lot of apps that I can't use on my phone (business apps) ... I may be finally forced to the dark side and an android or apple.  Ugh.  Which also means switching the older adults in my family - and educating all of us on the new OS.  When the folks are in their 70s ... MS is nice and easy for them.  I have been holding off on that and trying to make an android tablet handle the business side of things - but if I end up getting a new phone ... <sigh> 

    Thank you for your reply.

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