Lumia 1020 Camera Won't Hold Focus

Anonymous
2013-08-27T14:45:29+00:00

When using my 1020, I hold the shutter button halfway down to let it autofocus. It proceeds to do so briefly, but as I push the button, it loses focus and results in blurry photos. The manual focus does a little better. If I tap to focus, I can usually get the focus I want after 10 or so tries. This issue comes up at any focal distance.

Is the camera broken?

Thanks.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2014-12-15T17:38:44+00:00

    My units are not the Lumia 1020, but I have 2 units of the Lumia 1520 with the same issue.

    The yellow unit which I got earlier can do nearfield focus withotu a flaw, using either Microsoft Camera or Nokia Camera.

    The black unit which I got later than the yellow unit, used to work. I remember it working because I was showing it off to my buddies. It used to scan small bar codes no problem. 

    Now,:

    Far Focus, it does work

    Nearfield Focus: No, it tries to focus (tap to focus, hardware key), but never manages to focus.

    I've cleaned the lens, wiped the phone, re-did the phone.... No dice.

    This is an awesome phone, minus the lack of apps. The camera is one of the 2 big reasons I bought this.

    Does anyone in Microsoft know whether this is a:

    1. Firmware/Software Issue
    2. Hardware Issue

    ?

    Both are on the same firmware version, Nokia Cyan Windows Phone 8.1, both have the same apps, both phones are identical in settings. Why??

    Did Microsoft suddenyl do something?? Give ownership back to Nokia!!

    Someone? :smileymad::blink::confused:

    Thanks

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  2. Anonymous
    2014-11-25T13:59:25+00:00

    I am having exactly the same issue as Magnus_Shadow in his video.

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  3. Anonymous
    2014-11-22T17:13:51+00:00

    Same issue!! Is there a possible solution???

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  4. Anonymous
    2014-11-14T05:26:02+00:00

    Why is Nokia (oops Microsoft) not acting on such an important defect - there are so many customers who have raised this same complaint!

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  5. Anonymous
    2014-11-13T23:04:58+00:00

    To update this - After more testing (I was in a loud gymnasium when I first had the problem)  The camera is also making a mechanical whining (or high pitched grinding) noise when it's attempting to focus.  It will come into focus for a second and then just before it takes the picture, it goes blurry and takes the pic.

    AT&T informed me that the phone is no longer under warranty - I still have 1 year on my contract, guess I'll have to replace the phone (or buy a camera).  Very frustrating, I was extremely pleased with the Lumia1020 but the main selling feature (and the thing I bragged about to others) was the clarity of the camera.  Going to see if the insurance I pay for on the phone will cover a replacement.  Disheartening.

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