Windows 8 Store Won't Open?

Anonymous
2012-12-10T05:14:41+00:00

The title pretty much sums up my issue. I have never been able to access it since I upgraded, so I'm not sure where something went wrong. I don't really know how to go about fixing this issue, so any help would be greatly appreciated. Thanks in advance for any help!

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2012-12-11T02:34:05+00:00

Hi Ben,

I will certainly help you with this issue.

1.      What happens while you try to access windows store?

2.      Are you getting any error code or error message? If yes, what is the complete error message?

3.      Are you using a Microsoft account or local account?

Let’s follow these methods and check if it helps.

**Method 1:**Check if the date, time and time zone are set according to your time and time zone.

Follow these steps to set the date and time:

a. Press Windows key + C on your keyboard to show the Charms bar.

b. Type “Date and Time” in the charms bar search.

c. Click Change date and time button (To change the time zone click on time zone tab).

d. Click Apply and Ok to save the date and time.

Method 2: Clear the store cache and check.

a. Press "Windows key + R".

b. Type wsreset.exe and click OK.

Method 3: Disable the proxy server and check.

a. Open Internet Explorer ****b. Click Tools and then click Internet Options. ****c. Then click the Connections tab.

d. Then click the LAN Settings button.

e. Then Uncheck the option which reads” Use a proxy server for your LAN” ****f. Click apply and then ok.

Method 4: Perform clean boot and check.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

d) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

e) On the ‘Startup’ tab, click ‘**Open Task Manager’.**In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘**Disable’.**f) Click ‘OK’, and then click Restart.

I would suggest you to follow the step 2 from the following article to determine what is causing the problem.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow the step 3 to reset the computer to start as usual.

Method 5: Download and run the app troubleshooter and check.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

If anything in my post is unclear or you have further questions, do not hesitate to let us know. It is our pleasure to be of assistance.

Thank you.

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Anonymous
2014-06-07T12:17:12+00:00

I have also had this problem for a few weeks and tried all the suggestions in the forums.  I then noticed that store broker was using a lot of cpu and found this solution 

STORE BROKER (WSHOST.EXE) CONSUME A LARGE AMOUNT OF CPU

by ADMIN on MARCH 30, 2014 in OS, UNCATEGORIZED, WINDOWS with 9 COMMENTS

Store Broker (wshost.exe)  is a Microsoft process and should not consume more than 1% of CPU. After installing Windows it consume a low ammount of CPU but after that you install application Store Broker (wshost.exe process) may take a large ammount of CPU, so I will try to give you a trick to solve this problem.

WHY CAUSE STORE BROKER HIGHT CPU USSAGE?

The process look like:

![](http://howtofix.pro/wp-content/uploads/2014/03/store-broker-high-cpu-usage.jpg)

Usually problem is caused by:

  • after installing some applications;
  • maybe Kaspersky Antivirus???

HOW TO FIX HIGH CPU USAGE BY STORE BROKER:

Open Task Manager (CTRL + Shift + ESC) >> Go to Processes tab and then kill StoreandStore Brokersprocesses:

  1. Right-Click on Store process >> End Task;
  2. Right-Click on Store Brokers >> End Task;

Then you have to go to:

C:\Users\(Your User Account)\AppData\Local\Packages\WinStore_xxxxxxxxxxxxx\LocalState

xxxxxxxxxxxxx = a random string – it is different to another pc;

  1. Rename folder called Cache into CacheOld.
  2. Create an empty folder with name Cache

That’s all. If you want to revert changes just delete Cache and Rename CacheOld into Cache.

CONCLUSIONS:

This method to resolve Store Broker (wshost.exe) high CPU usage will not affect in any way Store or installing and using application from Windows 8 Store.

PS: Tested on windows 8.1 but should work on any other version like Windows 8.

PS2: Credits to google, microsoft forums;

at http://answers.microsoft.com/en-us/windows/forum/windows\_8-windows\_store/windows-8-store-wont-open/5b7d5c6f-1d09-4963-8ae0-b6c51e835920?rtAction=1402143059764

Now my store works fine.

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Anonymous
2013-03-14T19:14:22+00:00

It's something fonts related.

Coincidentally someone else has just claimed that registering actxprxy.dll  is a fix...

http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/9ba1bd2a-6c5f-4839-bbd7-e5714ce702c0#a59d517c-5059-4cfc-b657-f96fac432cbc 

Also claimed that there was a duplicate post here but I couldn't find it (not that that would be conclusive proof that it doesn't exist).

FYI

Robert

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  1. Anonymous
    2015-06-08T09:10:56+00:00

    Hello Chan,

    Thank you for the update on related issue.

    I suggest you to be ensure about the following information:

    1. UAC (User Account Control) must be enabled.
    2. To access the Windows Store and to download and run apps, you need an active Internet connection and a screen resolution of at least 1024 x 768.
    3. To snap apps, you need a screen resolution of at least 1366 x 768.
    4. Make sure video card driver is updated.

    Refer to the article:

    What are User Account Control settings?

    http://windows.microsoft.com/en-US/windows-8/what-are-uac-settings

    Make sure Date, Time and Time Zone are correct.

    1. Press Windows key + W and type Date and Time.
    2. Select Set Date and Time.
    3. Click on Change Date and Time Button to change date and time.
    4. Click on Change Time Zone button to change Time Zone.

    Meanwhile, I suggest you following steps:

    STEP 1:

    Clear & Reset Windows Store Cache

    1. Press Windows + R, type WSReset.exe and then click on ok.
    2. Windows Store will open and you’ll get a confirmation message saying that: The cache for the Store was cleared. You can now browse the Store for apps.

    Once the cache would be cleared restart the computer and perform step 2.

    STEP 2:

    Disable Proxy server of LAN (Local Area Network).

    Please check Internet Explorer settings.

    1. Open Internet Explorer go to Tools (alt + X).
    2. Click on Internet Options open Connections tab then click on LAN Settings column and then under Proxy Server ensure that use a proxy server for you LAN is unchecked.
    3. In the LAN Settings window under Automatic Configuration check Automatic detect settings.
    4. Click on OK.

    Once you make changes on Proxy settings please perform step 3.

    STEP 3:

    Since the issue is occurring while using windows store we have to troubleshoot the windows store app.

    Refer to the article based on “Troubleshoot problems with an app”

    http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

    Once you go through the article please run the Windows App Troubleshooter.

    Refer to the Link to download Windows App Troubleshooter:

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    Just to ensure that your Microsoft Account is working properly we will run Microsoft Account Troubleshooter. Microsoft Accounts Troubleshooter is only available in English, but will work in all languages. You must be signed in as an administrator to be able to run the Microsoft Accounts Troubleshooter.

    Refer to the Link to download Microsoft Account Troubleshooter:

    http://go.microsoft.com/fwlink/?LinkId=268424

    Hope the information helps. Let us know if you need further assistance with Windows related issues, we’ll be glad to assist you.

    Was this answer helpful?

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  2. Anonymous
    2015-06-08T09:09:45+00:00

    Hello Chan,

    Thank you for the update on related issue.

    I suggest you to be ensure about the following information:

    1. UAC (User Account Control) must be enabled.
    2. To access the Windows Store and to download and run apps, you need an active Internet connection and a screen resolution of at least 1024 x 768.
    3. To snap apps, you need a screen resolution of at least 1366 x 768.
    4. Make sure video card driver is updated.

    Refer to the article:

    What are User Account Control settings?

    http://windows.microsoft.com/en-US/windows-8/what-are-uac-settings

    Make sure Date, Time and Time Zone are correct.

    1. Press Windows key + W and type Date and Time.
    2. Select Set Date and Time.
    3. Click on Change Date and Time Button to change date and time.
    4. Click on Change Time Zone button to change Time Zone.

    Meanwhile, I suggest you following steps:

    STEP 1:

    Clear & Reset Windows Store Cache

    1. Press Windows + R, type WSReset.exe and then click on ok.
    2. Windows Store will open and you’ll get a confirmation message saying that: The cache for the Store was cleared. You can now browse the Store for apps.

    Once the cache would be cleared restart the computer and perform step 2.

    STEP 2:

    Disable Proxy server of LAN (Local Area Network).

    Please check Internet Explorer settings.

    1. Open Internet Explorer go to Tools (alt + X).
    2. Click on Internet Options open Connections tab then click on LAN Settings column and then under Proxy Server ensure that use a proxy server for you LAN is unchecked.
    3. In the LAN Settings window under Automatic Configuration check Automatic detect settings.
    4. Click on OK.

    Once you make changes on Proxy settings please perform step 3.

    STEP 3:

    Since the issue is occurring while using windows store we have to troubleshoot the windows store app.

    Refer to the article based on “Troubleshoot problems with an app”

    http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

    Once you go through the article please run the Windows App Troubleshooter.

    Refer to the Link to download Windows App Troubleshooter:

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    Just to ensure that your Microsoft Account is working properly we will run Microsoft Account Troubleshooter. Microsoft Accounts Troubleshooter is only available in English, but will work in all languages. You must be signed in as an administrator to be able to run the Microsoft Accounts Troubleshooter.

    Refer to the Link to download Microsoft Account Troubleshooter:

    http://go.microsoft.com/fwlink/?LinkId=268424

    Hope the information helps. Let us know if you need further assistance with Windows related issues, we’ll be glad to assist you.

    Was this answer helpful?

    0 comments