Hi,
Thanks for the updates.
Have you successfully saved a System Image to the USB drive?
In the link, these steps are mentioned. I have customized them for your issue.
**a.**Create a folder in the USB drive named Refreshimage.
**b.**Press Windows key + X on the desktop and select Command Prompt (Admin).
**c.**Type recimg -CreateImage <USB drive>:\ Refreshimage and press Enter.
Please get back to us with the status of the issue.
When I attempted the command Prompt instructions suggested, an error occurred in Windows 10, "recimg is not a recognized command"
oldernrocks