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I understand that you feel defensive about a product/company you work for, but across the board, the way it is expressed, makes customers feel unheard.
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Looking at Drew1903's community profile - I have to ask where you got the "product/company you work for" part?
This is, for the most part (likely close to 99.99% - great up-time number, BTW, if it was that), a peer-to-peer, volunteer based open forum. I don't think (get the impression at all) that Drew1903 works for or only with any given product. Windows 8.1 is
likely one of many.
I think that is one thing that gets misunderstood and/or missed completely. Those you are likely conversing with here are people, just like you, who have their own opinions and experiences. Although there are some Microsoft 'employees' (I use that term
loosely - since, as far as I can tell, most are actually more like 'call center' type employees, maybe even for a company that is hired to represent Microsoft here and not an internal section - but that is all guesses) here - most are like you and I - people
who either have questions or want to share their knowledge with others.