Robert, my dear chap. as I said in my last correspondence, Microsoft and the computer manufacturers are singly and jointly responsible for this catastrophe, but just take a look at the complaints. All of them are made against Windows 8. Hardly any mention
the manufacturers and as I suggested to your Customer Liaison man at Reading a few weeks ago in a letter, purely from a reputation point of view, Microsoft must now make some effort to resolve this very serious problem. I take your point about various technical
tweaks and adjustments but what about paying customers who have absolutely no technical knowledge whatsoever?? What are they to do?? They buy an expensive piece of equipment in good faith only to find it is almost unusable. My local electrical retailer tells
me he now has a steady stream of customers wanting their money back. Problem? Windows 8.
We all know what has happened here. This software, designed for touch screen equipment has been crudely shoved into laptops where, in a large number of cases. it is wholly inadequate.
Consumer Legislation, I can assure you is very clear in cases such as this. The Merchandiser is obliged, by law, to supply equipment in which every aspect of that equipment is fit for the purpose for which it was designed. It definitely does NOT say 'once
sold, if not working properly, the customer is on his own and must find his own solution!!' which seems to be the attitude of Microsoft.
I wish I were a lawyer. I would take this on and I would win. With my knowledge of Consumer Law I would win.
Regards M.Cutlan