What is causing my videos to be choppy and flicker?

Anonymous
2013-08-01T22:34:21+00:00

I have created numerous movie maker projects without any issue in the past.  Yesterday I created a project which includes both photos and video clips.  Everything played fine.  I saved the project in order that I could burn it to CD.  But once saved, the videos included in the project are choppy and flicker.  Did I miss some kind of change?  Can anyone help?

Windows for home | Other | Music, photos, and video

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Anonymous
2014-10-17T03:57:28+00:00

Thank you for the information above but I don't understand any of it.  I was running Movie Maker 2011 when my issue started.  One of your techs suggested I upgrade to Movie Maker 2012 and that only made things worse by causing all my previous projects that included videos to flicker as well.  I have no idea how to uninstall and reinstall anything and have no intention on trying unless I have very good step by step instructions.  And no one has ever given me any help in that way.  I am the only user on my laptop so don't understand why I would set up a 'new user account'.  I did check my resolution and it is set to 1366 X 768.

My question prior to your last response was to the user who said she was able to do an update that fixed her problem.  I just wanted to know the steps she took to fix her problem.

Lynnette Hay

Hi Lynnette,

Sorry to hear you are still having the video problems.

Just wanted to let you know my video issues seem to be fixed with Windows Movie Maker.

I recently made a new project and short video.

When I opened Movie Maker, Windows Live 2012 automatically downloaded an update.

I let it run, and Movie Maker restarted when the update finished.

When I finished my movie project and saved it as a WMA video file it was totally fine.

No flickering or colour distortion like before.

This may not help you as my computer uses a Nvidia graphics card, and yours is Intel based.

I know its frustrating and you have probably heard this many times.

But have you run your Windows, and Intel updates recently?

To manually find and run Windows Update on your computer

Control Panel\System and Security\Windows Update

Also try opening Movie Maker and see if it automatically runs the update like it did for me.

The Intel website will automatically detect what you need

http://www.intel.com/p/en\_US/support/detect

Kind regards

Brendan

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  1. Anonymous
    2013-08-05T05:26:19+00:00

    Hello,

    Thank you for waiting. Our support specialist has checked the log files you've provided and has confirmed that the video driver is outdated. To resolve this, kindly download the latest video drivers on the Toshiba website by clicking on this link.

    Also, our support specialist has noticed that one of the screenshots you provided shows that the file size of the saved movie is 100mb. With this, please provide us the following information:

    • Do the videos that you used in the projects play properly on Windows Media Player?
    • Please try creating a Movie Maker video with a smaller file size. Does it still show choppiness when played?
    • Kindly save the project using other settings aside from "for High-definition display" and "Recommended for this project". Does it still show choppiness?

    We look forward to your reply.

    Regards.

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  2. Anonymous
    2013-08-04T06:21:38+00:00

    Hello,

    Thank you for providing the complete log files. I have already escalated your issue to our support specialist for further investigation. Please check this post for updates from time to time.

    Your patience is highly appreciated.

    Regards.

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  3. Anonymous
    2013-08-04T03:27:00+00:00

    1.  I ran Media Info adding the movie maker project and below are the results.  I still don't know what 'codecs' I may be missing.

    2.  I used the automatic scan option from the Intel link above.  Below is the result.  When the results are expanded for the last 2, the result is the same as the one above them.  Do you see anything here that may be causing my issue?  I don't think any update was done on my computer based on running this automatic scan.

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  4. Anonymous
    2013-08-04T02:37:35+00:00

    Two things:

    1. Try running Media Info on your *source* video file (the one you are adding into Movie Maker), not the output movie.
    2. Your dxdiag screenshot show you have integrated Intel HD graphics, so use the Intel link.

    **http://downloadcenter.intel.com/**

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