What is causing my videos to be choppy and flicker?

Anonymous
2013-08-01T22:34:21+00:00

I have created numerous movie maker projects without any issue in the past.  Yesterday I created a project which includes both photos and video clips.  Everything played fine.  I saved the project in order that I could burn it to CD.  But once saved, the videos included in the project are choppy and flicker.  Did I miss some kind of change?  Can anyone help?

Windows for home | Other | Music, photos, and video

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Anonymous
2014-10-17T03:57:28+00:00

Thank you for the information above but I don't understand any of it.  I was running Movie Maker 2011 when my issue started.  One of your techs suggested I upgrade to Movie Maker 2012 and that only made things worse by causing all my previous projects that included videos to flicker as well.  I have no idea how to uninstall and reinstall anything and have no intention on trying unless I have very good step by step instructions.  And no one has ever given me any help in that way.  I am the only user on my laptop so don't understand why I would set up a 'new user account'.  I did check my resolution and it is set to 1366 X 768.

My question prior to your last response was to the user who said she was able to do an update that fixed her problem.  I just wanted to know the steps she took to fix her problem.

Lynnette Hay

Hi Lynnette,

Sorry to hear you are still having the video problems.

Just wanted to let you know my video issues seem to be fixed with Windows Movie Maker.

I recently made a new project and short video.

When I opened Movie Maker, Windows Live 2012 automatically downloaded an update.

I let it run, and Movie Maker restarted when the update finished.

When I finished my movie project and saved it as a WMA video file it was totally fine.

No flickering or colour distortion like before.

This may not help you as my computer uses a Nvidia graphics card, and yours is Intel based.

I know its frustrating and you have probably heard this many times.

But have you run your Windows, and Intel updates recently?

To manually find and run Windows Update on your computer

Control Panel\System and Security\Windows Update

Also try opening Movie Maker and see if it automatically runs the update like it did for me.

The Intel website will automatically detect what you need

http://www.intel.com/p/en\_US/support/detect

Kind regards

Brendan

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  1. Anonymous
    2013-08-28T22:45:27+00:00

    Hello LynetteHay,

    We are currently checking the information that is contained in the log files you've sent to us. If possible, can you please send us a copy of the video that you created out of Movie Maker where this choppiness/flickering quality is evident. We'd like to see if this issue can be seen in our system as well just to isolate this matter further.

    Thanks you,

    Windows Live Global Escalations Team

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  2. Anonymous
    2013-08-27T00:43:24+00:00

    Hello Lynnette,

    Thank you for providing us the information within the private message. I have escalated your issue to our support specialist for further assistance on your inquiry. The issue will be given an update once an investigation has been made. Unfortunately, we cannot provide a timeframe as to when an update will be given. Please check this thread from time to time or, click the Email update on the first post to receive an email whenever a reply has been made within this thread.

    Your patience is highly appreciated on the matter.

    Thank you.

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  3. Anonymous
    2013-08-26T20:15:10+00:00

    Hello Lynnette,

    Thank you for your reply. In order for us to investigate and see if we can fix the project file, we need you to upload it on your SkyDrive and make it public. I provided the steps below:

    1. Go to https://skydrive.live.com then sign in using your Microsoft account.
    2. Click (+) Create option, Name the folder and click Create.
    3. Once you've successfully created the folder select the target folder and click Upload option then locate the file on your computer and click Open button.  You will see a new window that the file is being uploaded and it will be automatically added to the selected folder.
    4. Click the Sharing link beside Upload option.
    5. A new window will pop-up then click the Get a link under Post to and click the Get a link button under Make public!.
    6. Copy the entire link and paste it on the private message area.

    If you have further questions, please let us know.

    Regards.

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  4. Anonymous
    2013-08-26T18:05:27+00:00

    Hello,

    I just replied to your Private Message.

    Lynnette

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