What is causing my videos to be choppy and flicker?

Anonymous
2013-08-01T22:34:21+00:00

I have created numerous movie maker projects without any issue in the past.  Yesterday I created a project which includes both photos and video clips.  Everything played fine.  I saved the project in order that I could burn it to CD.  But once saved, the videos included in the project are choppy and flicker.  Did I miss some kind of change?  Can anyone help?

Windows for home | Other | Music, photos, and video

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Anonymous
2014-10-17T03:57:28+00:00

Thank you for the information above but I don't understand any of it.  I was running Movie Maker 2011 when my issue started.  One of your techs suggested I upgrade to Movie Maker 2012 and that only made things worse by causing all my previous projects that included videos to flicker as well.  I have no idea how to uninstall and reinstall anything and have no intention on trying unless I have very good step by step instructions.  And no one has ever given me any help in that way.  I am the only user on my laptop so don't understand why I would set up a 'new user account'.  I did check my resolution and it is set to 1366 X 768.

My question prior to your last response was to the user who said she was able to do an update that fixed her problem.  I just wanted to know the steps she took to fix her problem.

Lynnette Hay

Hi Lynnette,

Sorry to hear you are still having the video problems.

Just wanted to let you know my video issues seem to be fixed with Windows Movie Maker.

I recently made a new project and short video.

When I opened Movie Maker, Windows Live 2012 automatically downloaded an update.

I let it run, and Movie Maker restarted when the update finished.

When I finished my movie project and saved it as a WMA video file it was totally fine.

No flickering or colour distortion like before.

This may not help you as my computer uses a Nvidia graphics card, and yours is Intel based.

I know its frustrating and you have probably heard this many times.

But have you run your Windows, and Intel updates recently?

To manually find and run Windows Update on your computer

Control Panel\System and Security\Windows Update

Also try opening Movie Maker and see if it automatically runs the update like it did for me.

The Intel website will automatically detect what you need

http://www.intel.com/p/en\_US/support/detect

Kind regards

Brendan

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  1. Anonymous
    2013-08-13T19:24:53+00:00

    Hi LynnetteHay,

    Thanks for uploading the new set of logs and for the information you provided. I forwarded those to our support specialist for further investigation of the issue. We'll get back to you as soon as we get any update from them.

    Regards,

    Richard

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  2. Anonymous
    2013-08-12T20:35:03+00:00

    Hello Glenda,

    To answer the question in your first paragraph above, until yesterday when I did the Uninstall and Reinstall, my videos played smoothly (correctly) in my Move Maker projects all the time (before and after I saved the project).  Now that I did the Uninstall and Reinstall, the vidoes in my new Movie Maker project continue to be choppy/shaky/jittery as well as all the videos in my previously saved Movie Maker projects are now choppy/shaky/jittery.  That never happened before the Uninstall/Reinstall. The videos only became choppy once saved in .wmv format for Windows Media Player and then, of course, when/if I burned the Windows Media Player file to CD. 

    With regard to your second papagraph above, I will send the new logs later today.

    Thank you.

    Lynnette

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  3. Anonymous
    2013-08-12T03:05:13+00:00

    Hello Lynnette,

    I'm sorry to hear that the steps we provided didn't work. When you said that your movies do not play correctly in Movie Maker, may I know what exactly happens when you try to do so?

    Furthermore, kindly gather a new set of log files so that we can further investigate on this issue. Please upload it in the private message area then inform us once you're done.

    Thank you.

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  4. Anonymous
    2013-08-11T22:07:29+00:00

    Hello,

    Yes my movies played correctly in Windows Live Movie Maker.  So I did the Uninstall suggested above.  That made things worse instead of better.  Now my movies DO NOT PLAY CORRECTLY in Windows Live Movie Maker!!!  This really upsets me.  All my old/previous movie maker projects no longer play correctly either - I spent hours creating some of those!

    This cannot just be happening to me and there must be a solution for this.

    I did not even try to save my Windows Live Movie Maker project because now all my projects have choppy videos!  I do not expect them to save and not be choppy.

    Lynnette

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