What is causing my videos to be choppy and flicker?

Anonymous
2013-08-01T22:34:21+00:00

I have created numerous movie maker projects without any issue in the past.  Yesterday I created a project which includes both photos and video clips.  Everything played fine.  I saved the project in order that I could burn it to CD.  But once saved, the videos included in the project are choppy and flicker.  Did I miss some kind of change?  Can anyone help?

Windows for home | Other | Music, photos, and video

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Anonymous
2014-10-17T03:57:28+00:00

Thank you for the information above but I don't understand any of it.  I was running Movie Maker 2011 when my issue started.  One of your techs suggested I upgrade to Movie Maker 2012 and that only made things worse by causing all my previous projects that included videos to flicker as well.  I have no idea how to uninstall and reinstall anything and have no intention on trying unless I have very good step by step instructions.  And no one has ever given me any help in that way.  I am the only user on my laptop so don't understand why I would set up a 'new user account'.  I did check my resolution and it is set to 1366 X 768.

My question prior to your last response was to the user who said she was able to do an update that fixed her problem.  I just wanted to know the steps she took to fix her problem.

Lynnette Hay

Hi Lynnette,

Sorry to hear you are still having the video problems.

Just wanted to let you know my video issues seem to be fixed with Windows Movie Maker.

I recently made a new project and short video.

When I opened Movie Maker, Windows Live 2012 automatically downloaded an update.

I let it run, and Movie Maker restarted when the update finished.

When I finished my movie project and saved it as a WMA video file it was totally fine.

No flickering or colour distortion like before.

This may not help you as my computer uses a Nvidia graphics card, and yours is Intel based.

I know its frustrating and you have probably heard this many times.

But have you run your Windows, and Intel updates recently?

To manually find and run Windows Update on your computer

Control Panel\System and Security\Windows Update

Also try opening Movie Maker and see if it automatically runs the update like it did for me.

The Intel website will automatically detect what you need

http://www.intel.com/p/en\_US/support/detect

Kind regards

Brendan

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  1. Anonymous
    2014-09-17T06:51:35+00:00

    Hi Lynnette,

    We apologize for not getting back to you sooner. We've heard from our support specialist and here's what they said:

    • Make sure that your system is compatible for Windows Essentials 2012. To check the system requirements, please refer to this article.
    • Uninstall and reinstall the graphic drivers, sound card drivers and also make sure that you install the latest drivers from your respective original equipment manufacturer's websites.
    • Check if issue persists on a new user account.
    • Check the resolution as well and make sure it is equal or greater than 1024 × 576. Refer to this **article**on how to check your screen resolution.

    Please get back to us with the results.

    Thank you.

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  2. Anonymous
    2014-09-11T23:58:50+00:00

    Hi LauraHaase - can you please give me the steps you followed to install the update?  I could try it and see if it help me.  Thank you.

    Lynnette Hay - original poster :)

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  3. Anonymous
    2014-09-09T17:31:24+00:00

    Thank you for the reply.  I did install an update to my graphics driver and it resolved the issue.  Thank you for the assistance!

    Laura

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  4. Anonymous
    2014-09-03T05:51:58+00:00

    Hello Laura,

    Welcome to Microsoft Community Forum. I understand that you're having the same issue as the first poster about a flickering/choppy video. Since you're still troubleshooting the issue, we suggest that you check the Intel website if there are any updates for your video card. It is also possible that the issue will be resolved after the update.

    Let us know the results afterwards.

    Thank you.

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