What is causing my videos to be choppy and flicker?

Anonymous
2013-08-01T22:34:21+00:00

I have created numerous movie maker projects without any issue in the past.  Yesterday I created a project which includes both photos and video clips.  Everything played fine.  I saved the project in order that I could burn it to CD.  But once saved, the videos included in the project are choppy and flicker.  Did I miss some kind of change?  Can anyone help?

Windows for home | Other | Music, photos, and video

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Anonymous
2014-10-17T03:57:28+00:00

Thank you for the information above but I don't understand any of it.  I was running Movie Maker 2011 when my issue started.  One of your techs suggested I upgrade to Movie Maker 2012 and that only made things worse by causing all my previous projects that included videos to flicker as well.  I have no idea how to uninstall and reinstall anything and have no intention on trying unless I have very good step by step instructions.  And no one has ever given me any help in that way.  I am the only user on my laptop so don't understand why I would set up a 'new user account'.  I did check my resolution and it is set to 1366 X 768.

My question prior to your last response was to the user who said she was able to do an update that fixed her problem.  I just wanted to know the steps she took to fix her problem.

Lynnette Hay

Hi Lynnette,

Sorry to hear you are still having the video problems.

Just wanted to let you know my video issues seem to be fixed with Windows Movie Maker.

I recently made a new project and short video.

When I opened Movie Maker, Windows Live 2012 automatically downloaded an update.

I let it run, and Movie Maker restarted when the update finished.

When I finished my movie project and saved it as a WMA video file it was totally fine.

No flickering or colour distortion like before.

This may not help you as my computer uses a Nvidia graphics card, and yours is Intel based.

I know its frustrating and you have probably heard this many times.

But have you run your Windows, and Intel updates recently?

To manually find and run Windows Update on your computer

Control Panel\System and Security\Windows Update

Also try opening Movie Maker and see if it automatically runs the update like it did for me.

The Intel website will automatically detect what you need

http://www.intel.com/p/en\_US/support/detect

Kind regards

Brendan

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  1. Anonymous
    2014-08-26T21:44:02+00:00

    Hi Lynnette,

    I know how frustrating your experience must be, however, we still have not heard from our support specialists about their ongoing investigation on this matter.

    Rest assured that we will notify you the soonest time possible once we've heard an update to rectify this matter.

    Thank you for your patience and understanding.

    Regards,

    Michelle

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  2. Anonymous
    2014-08-26T13:58:06+00:00

    Hello All - I've been trying to resolve this issue for over a year.  Via this string and another where I completed videos and placed in OneDrive for skier-hughes to review (can't find that string right now).  But in the end the result is still the same - no fix.  Short of buying a new laptop, I've been given no solution.  Please continue to provide feedback.  If you find something, I'd like to know so I can go forward and create projects using MoveMaker.

    Thx......Lynnette Hay

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  3. Anonymous
    2014-08-26T12:10:23+00:00

    well that's no good Windows determined my driver software is already up to date.

    Windows is not the best way of getting up to date graphics drivers, use the manufacturer of the graphics card, in your case intel to find out.

    Check out imovie forums, it's no different :)

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  4. Anonymous
    2014-08-26T09:47:16+00:00

    Hi PeterB,

    I'm using a Nvidia graphics card and OS is Windows 7.

    Try finding your current driver on the Intel website, then download and manually install it.

    I am always using the latest software driver too. But it has to be manually installed each time I want to use Movie Maker to save a project as a video file.

    I cannot say for sure whether it will work for you on your system, Intel based graphics card and software. But would be interested to know if it does work for you or not.

    Good luck and hope that helps.

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