What is causing my videos to be choppy and flicker?

Anonymous
2013-08-01T22:34:21+00:00

I have created numerous movie maker projects without any issue in the past.  Yesterday I created a project which includes both photos and video clips.  Everything played fine.  I saved the project in order that I could burn it to CD.  But once saved, the videos included in the project are choppy and flicker.  Did I miss some kind of change?  Can anyone help?

Windows for home | Other | Music, photos, and video

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Anonymous
2014-10-17T03:57:28+00:00

Thank you for the information above but I don't understand any of it.  I was running Movie Maker 2011 when my issue started.  One of your techs suggested I upgrade to Movie Maker 2012 and that only made things worse by causing all my previous projects that included videos to flicker as well.  I have no idea how to uninstall and reinstall anything and have no intention on trying unless I have very good step by step instructions.  And no one has ever given me any help in that way.  I am the only user on my laptop so don't understand why I would set up a 'new user account'.  I did check my resolution and it is set to 1366 X 768.

My question prior to your last response was to the user who said she was able to do an update that fixed her problem.  I just wanted to know the steps she took to fix her problem.

Lynnette Hay

Hi Lynnette,

Sorry to hear you are still having the video problems.

Just wanted to let you know my video issues seem to be fixed with Windows Movie Maker.

I recently made a new project and short video.

When I opened Movie Maker, Windows Live 2012 automatically downloaded an update.

I let it run, and Movie Maker restarted when the update finished.

When I finished my movie project and saved it as a WMA video file it was totally fine.

No flickering or colour distortion like before.

This may not help you as my computer uses a Nvidia graphics card, and yours is Intel based.

I know its frustrating and you have probably heard this many times.

But have you run your Windows, and Intel updates recently?

To manually find and run Windows Update on your computer

Control Panel\System and Security\Windows Update

Also try opening Movie Maker and see if it automatically runs the update like it did for me.

The Intel website will automatically detect what you need

http://www.intel.com/p/en\_US/support/detect

Kind regards

Brendan

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  1. Anonymous
    2014-07-06T19:30:22+00:00

    Hi LynnetteHay,

    Thank you for your reply. We appreciate your patience. I’ve escalated your issue for investigation. We will

    get back to you as soon as we have a resolution or if we need more information.

    Regards.

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  2. Anonymous
    2014-07-04T19:37:14+00:00

    Hello Cesar_E,

    I have indicated in the past when I was asked to try it on another computer that I do not know anyone who runs Windows 7.  So unless I can find someone running exactly the same thing as I do, I would not be satisfied that the issue is with my laptop and not Movie Maker.  As B AU has indicated in the string above, the video driver has to be re-installed each time Movie Maker is used before Movie Maker will work correctly.  And my response last night was to John-JosephClarke's June 30, 2014 post where he is telling you that I have not responded to B AU's suggestion.  I didn't want to hold anything up if it was me everyone was waiting for.

    This has been going on for almost a year and no one on your team has made a suggestion that has helped me.  And starting this dialogue all over again would be very exhausting for me.  I do not want to miss out of any potential fix that may occur but unless you can come up with a fix for Movie Maker, I see no need for us to correspond on this any further.

    Thank you.

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  3. Anonymous
    2014-07-04T04:47:45+00:00

    Hello LynnetteHay,

    We sincerely apologize for the delay in responding to your inquiry. I have checked the history of your conversation with my colleagues and there was a confirmation that we need to verify to further investigate your concern. Our support specialist have tried using your files on their end and it worked fine. Please use a different computer so that we can isolate the issue if it only happens on the laptop that you're using.

    We'll wait for your response.

    Thank you.

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  4. Anonymous
    2014-07-04T04:02:28+00:00

    Hi LynnetteHay,

    Sorry to hear it did not work out.

    Yes I totally agree the problem is with Movie Maker. No question about it.

    But I still use Movie Maker to make videos.

    So for me this temporary fix has worked well, ie re-installing my video driver each time I use Movie Maker to create a video.

    Yes it is annoying, but at least allows me to continue making videos for now.

    Hopefully Microsoft can come up with an update to fix Movie Maker in the near future.

    All the best, and hope you can find a solution soon.

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